TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

Benefits:

• GENEROUS Personal Time Off
• 8 Paid Holidays per year
• Learning and Development- internal subject matter experts offer ongoing training to get you up to speed.

What You'll Love About TeamHealth:

• Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially!
• Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance.
• Prepare for the Future. 401K program (Discretionary matching funds available)

JOB DESCRIPTION OVERVIEW:

The Client Services Representative serves as a liaison between Team Health affiliates, National Patient Services Call Center, and BasePointe Billing Center in solving and researching complex client-related issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Resolve and research Team Health Client Services complaints. Suspend and unsuspend accounts per Team Health affiliates
• Resolve and research hospital complaints relating to patient issues concerning billing and charges
• Researching accounts on the system and requesting medical records
• Submitting researched accounts to Medical Coding for review
• Submitting researched accounts on to Medical Director after the Medical Coding Manager has reviewed. Complaints needing clinical review
• Adjusting reviewed complaints after Medical Coding Manager or Medical Director has approved and adjusting accounts per Team Health affiliates
• Corresponding with collection agency in order to coordinate the resolution of billing and reimbursement related issues
• Corresponding to resolve client-related issues to the Better Business Bureau and to the Consumer Affairs office
• Handle the National Patient Services Call Center warm transfers for all business.
• Processing NPSC and patient web site information
• Processing NPSC work files
• Processing incoming mail (LOD – Letters of Dispute – from service center or lockbox, insurance update)
• Communicate and follow up all client complaints to Client Services Manager
• Comply with mandatory requirements at the direction of the Client Services Manager.
• Assume other tasks, duties and responsibilities as assigned by the Client Services Manager