Job description
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Serenity is an innovative healthcare technology company committed to creating the finest patient experience. We are growing rapidly, and with a lot of opportunity for growth. Our culture is driven with an approach to patient-centric care, we enable patients to take back their lives.
Serenity is hiring a Patient Treatment Coordinator for our Phoenix area offices. This position is critical in our mission of helping people take back their lives from depression and anxiety. The primary role is to provide TMS (Transcranial Magnetic Stimulation) treatment, monitor and build relationships with our patients during those treatments. The growth of Serenity makes this a great opportunity to advance your career while making a difference for those who need it most. This role requires strong communication skills and a positive can-do attitude.
What You’ll Do:
- Administration of TMS (Transcranial Magnetic Stimulation) treatments.
- Build rapport with patients and create lasting professional relationships.
- Support patient during treatments using positive communication and reinforcement to ensure optimal results are received.
- Communicate and Educate patients about maintaining healthy lifestyles.
- Keep patients on schedule and punctual.
- Maintain accurate patient medical records.
- Monitor and report changes in patient symptoms or behavior.
- Collaborate with Providers to determine the treatment protocols.
What We Need
From
You:
- Customer service, barista or retail experience preferred.
- Be flexible and adapt as situations require on the job, maintaining communications with providers in office.
- Ability to remain calm and positive if patient becomes distressed.
- Personable, optimistic, resilient and possess exceptional interpersonal communication skills.
- Excellent written and spoken grammar and typing skills.
- Keen attention to detail.
- Ability to take direction and correction as needed.
- Impeccable personal hygiene because of close contact with patients.
What We Offer to You
- Competitive pay
- Medical, Dental, Vision, insurance
- Life Insurance
- Flexible spending account
- Paid time off
- 401k
- Ability to manage cutting edge technology in the mental health field
- Open and Friendly, professional office environment
Who We Are
Serenity offers innovative treatments for depression, anxiety, ADHD, PTSD, bipolar disorder, OCD and more. We have helped thousands of patients take back their lives from mental illness with specialized clinical expertise and the foremost cutting-edge technology available in mental health today.
We bring passion for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
Serenity Mental Health Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
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