We are looking for a People Operations Representative (contract) who has experience in both front-line and "back-office" operations working with both employees and company programs. The People Operations team at Five9 primarily provides programs, policies, systems, and resources to our employees. If you are looking for a role that has both a project focused environment and still interacts with employees, this role is for you!

This is a 3+ month contract position and is a hybrid role, working onsite at our headquarters in San Ramon.

Responsibilities:

• Monitor and respond in a timely manner to employee and manager questions via HR inbox and dedicated HR slack channel, disseminating emails to appropriate person.
• Conduct onboarding and offboarding activities including sending welcome emails, new hire orientation, completion of I-9 and I-9 reverifications, preparing termination paperwork.
• Data entry into HRIS for new hires, status changes, terminations, new job codes, etc.
• Prepare files and audit data for our payroll as well as prepare monthly stock report.
• Maintain and audit employment records.
• Assist with record audits and mandatory reports, which may include I-9 audits, EEO-1 filings, payroll audits, and other compliance reviews and audits.
• Conduct various audits for compliance-based monitoring and to ensure data accuracy.
• Prepare HR metrics relating to our recognition program, Culture Amp, etc.
• Manage Espresa system for ERGs and more.
• Handle UltiPro data request, as needed and escalate if needed.
• Manage incoming mail such sa unemployment claims.
• Recommend changes/enhancements to HR processes and/or policies to improve efficiencies.
• Perform other duties as assigned.

Requirements:

• 2+ years of hands-on experience in People Operations for a multi-state organization, global experience a plus
• Experience working with all levels of employees, including upper management
• Familiarity with full employee lifecycle
• Strong computer skills within Microsoft Office apps (primarily within Excel and SharePoint)
• Ability to analyze and validate data in a detailed method
• Ability to be perceived as a professional in employment best practices
• Strong English communication skills both written and verbal
• Ability to follow through with responsibilities while maintaining order and accuracy, in a timely fashion
• Self-motivated and able to work independently, as well as part of a team
• Drive to continuously educate self of new employment laws and employee focused programs and technology to improve department's offering
• Experience with data management in HRIS required, UKG experience preferred
• Bachelor's degree in Human Resources or related field highly desired
• Personal qualities that will help you succeed in this role include being highly organized with meticulous attention to detail; comfortable with change management; collaborative; having excellent customer service skills

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