The pharmacy technician is responsible for performing clinical and technical tasks within the pharmacy operations. Responsibilities include assisting in all phases of dispensing prescriptions and maintaining adequate inventory of medications and supplies under the direct supervision of pharmacist or Chief Pharmacy Officer.

Essential Functions:

• Properly identify medication from stock shelves and count out proper quantity as ordered/outlined in Pharmacy SOP; receive, read, and properly prepare typed prescription labels
• Under supervision of the pharmacist, counsel patients and maintain education literature
• Verify eligibility under various insurance plans and other third party payers; calculate costs for third party payers and those other than nominal fee
• Responsible for answering the phone and properly responding to routine questions, referring those greater than routine to the pharmacist, as appropriate
• With guidance, complete quality control/quality assurance activities; keep various data records
• May initiate and/or receive provider or other care team member communications regarding patient refill authorization requests; pull/replace filed prescriptions for refills; complete other filings
• Abide by Florida Board of Pharmacy law as related to Pharmacy Technicians
• Responsible for maintaining the operations of individual pharmacy locations, including but not limited to daily cash, inventory, supplies and development of peer technicians
• Strict adherence to all HIPAA, Tampa Family Health Centers (TFHC), accreditation agency, and State and Federal rules and regulations

General Duties:

• Supports the Mission, Vision and Values of TFHC
• Follow up, as appropriate, with care team members, or patients regarding reported complaints, problems and concerns
• Promote positive public relations with patients, visitors and community
• Maintain good housekeeping practices; by workspaces and surrounding areas to be clean and tidy
• Effectively and efficiently completes all duties, as assigned

Knowledge and Experience:

• Ability to work with persons from a wide diversity of social, ethnic and economic backgrounds
• Proficiency in use of Microsoft Word products, including Word, Excel and Outlook; ability to navigate and enter data into electronic health records
• Knowledge of pharmaceutical terminology, symbols, phrases and abbreviations; ability to accurately and efficiently complete basic pharmaceutical math calculations

Education, Certification Training and License:

• High school diploma, or equivalent
• Pharmacy Technician Certification through an approved technical school, or minimum (6) months experience training/working in a retail or hospital pharmacy
• Current BLS Certification
• Maintain CphT license per State and Federal law, if applicable