Job description
Company: UnitedRx serves the pharmaceutical needs of long-term care facilities and their patients
Job Description: In-house(Hillside, IL), Remote Position, and Hybrid positions available
This position is distinguished from a fill technician position by its focus on receiving inbound customer calls, processing STAT and medication refill requests, tracking deliveries as needed and general customer service/customer issue management. The Triage Tech will ensure that medication orders received from our nursing home customers are entered promptly and accurately into Framework LTC software.
Shift and Hours: Multiple shifts available
- 8a-4:30p Tues-Sat
- 10a-6:30p Tues-Sat
- 12p-8:30p Tues-Sat
- 8a-4:30p Sun-Thurs
- 10a-6:30p Sun-Thurs
- 12p-8:30p Sun-Thurs
- 5a-5p 7on/7off
- 10a-10p 7on/7off
- 3p-3a 7on/7off
- 5p-5a 7on/7off
- 8p-8a 7on/7off
Essential Duties & Responsibilities
- Input orders in a timely and accurate manner using Framework Order Entry system - order Entry for new/refill medications
- Respond to customer inquiries as necessary
- Process STAT Orders
- Verify all information is complete on the prescription
- Communicate with facilities to alert them to any issues during the data entry process
- Update the patient profile with all the necessary information from prescription. Ensuring that patient’s allergies, therapies, and current medication are updated
- Assist with finding lost or missed orders on request
- Answer inbound facility phone calls
- Other duties as assigned
Skills:
- Ability to analyze, read and interpret doctor’s orders
- Ability to work independently, meet deadlines and be flexible
- Must possess good mathematical skills
- Must possess good customer service skills
- Must possess excellent written and verbal communication skills
- Be familiar with brand/generic drug names and general pharmacy terminology
- Intermediate typing/keyboarding skills
Requirements
- High school Diploma / GED
- Active Certified Pharmacy Technician License
- 2-3 years experience as Data Entry in a retail setting/Long Term Care Pharmacy preferred
- Experienced in Framework and Docutrack preferred
UnitedRx Pharmacy, LLC Benefits
- United Rx offers a competitive benefits package for full-time employees which includes medical with a prescription drug plan, dental, vision, life, 401k, etc.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekend availability
Experience:
- Pharmacy technician experience: 1 year (Required)
Work Location: One location
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