Teleflora, with a nationwide network of florists, has become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door.

Teleflora has an entry level opportunity for qualified candidates in the Paragould, AR area who will be providing help desk technical assistance and support to our member florists. You'll be providing support for hardware and software applications developed and sold by Teleflora in an ever-changing environment and industry. This team currently works from home, with one day per month working at the Paragould, AR office. Your training may be a combination of in office and remote learning.

• Use active listening, troubleshooting and problem-solving skills to identify and resolve the customer's issues and educate them on features and functionality in a call center type environment. You will be communicating with florists with different levels of computer skills from "none at all" to "proficient".
• Assist Teleflora florists via phone, email, and chat sessions in support of the various application software packages and operating systems (Windows/Linux) sold by Teleflora
• Meet or exceed the department standard for call handling, quality, and productivity
• Document all contacts into the Call / Problem Tracking system
• Provide user feedback to management, quality assurance, and development
• Perform all activities in compliance with the Payment Card Industry requirements
• Perform other tasks as required

• Successful completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is preferred.
• Basic knowledge of various PC hardware platforms, printers, operating systems, with a fundamental understanding of business applications, i.e. POS, Order Entry, Accounting packages, etc.
• Possess strong interpersonal skills and be able to interact positively and effectively in a team setting
• Be able to work 24/7 in mission critical situations or customer sensitive situations
• Be a self-starter, displaying high levels of initiative, motivation, and ability to effectively manage time

Working Conditions:

• Overtime work may be required, especially during holiday periods
• Rotating Saturday schedule

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Teleflora has been part of The Wonderful Company since 1979, and is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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