Job description

A career at Sono Bello means being part of a dynamic and high-energy work environment, where each one of our team members can make a difference. We love what we do, and it shows. We are the national leader in providing cutting edge, personalized body transformations. We believe everyone deserves to have their best body today and pursue their best life now.
The Practice Manager (PM) role manages the day-to-day operations of our accredited cosmetic surgery center. The PM is responsible for delivering an outstanding patient experience, driving the overall performance of the surgery center, leading and developing the center team, and fostering a spirit of teamwork across functions (sales, operations, and medical) within the center.
An ideal candidate will have an entrepreneurial spirit and look after their location as if it were their own business. They will be energized by orchestrating the many moving pieces that create the Sono Bello experience for our patients, driven by hitting and exceeding key performance indicators, and have a passion for building teams.
They will also possess a demonstrated ability to successfully juggle competing priorities in a dynamic environment, exhibit strong decision-making capabilities, and act with a sense of purpose and urgency.

A successful Practice Manager will:

• Oversee all operations at the center level in accordance with our values, policies, and procedures.
• Successfully recruit, onboard, coach, and develop to create a high performing center team.
• Own the patient journey, including, communication and engagement, appointment scheduling, registration, patient flow, and discharge procedures.
• Oversee and manage the daily operations of the center including staff scheduling and labor management, procurement and supply management, cash reconciliation, and operational compliance.
• Maintain legal and accreditation compliance concerning federal, state, and local regulations, across patient safety and quality of care policies and procedures.

Experience and skillset requirements:

• Five years of successful experience in managing mid to large size operations or multi-unit operations, such as retail or service industries.
• A passion for both the customer/patient and employee experience.
• Great people skills, professional demeanor, and the ability and passion to engage a diverse patient/customer base across a wide range of scenarios.
• Bachelor's degree or equivalent education/experience.
• Previous experience in leading operations in environments with measured customer/patient outcomes as well as sales/financial goals and KPIs.
• Proficient with technology and computer applications including Microsoft Office.

• Previous experience in a medical, aesthetic, or dental multi-unit practice is preferred but not necessary.

Experience
Required

• 5 year(s): Operations Management

Preferred

• Multi-Unit Leadership

Education
Preferred

• Bachelors or better

Behaviors
Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group

Motivations
Required

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks

Preferred

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help

Location: Albuquerque,New Mexico,87109,United States, Albuquerque, NM 87109

Job Type: Full-time

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Edina, MN 55435: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary?

Experience:

• Operations management: 5 years (Required)
• Sales: 2 years (Required)

Work Location: In person

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