Year Round

AUTHENTICITY | PASSION | COMMUNITY | INNOVATION | ADVENTURE

Alterra Mountain Company is a family of 15 iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world’s most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada, and Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery.

A career with Alterra Mountain Company is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

• Free Ikon Pass for all eligible employees, with additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents
• Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company Resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Flexible/hybrid workplace policy empowering employees to work from home while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

The President & COO is responsible for fostering the staff experience and guest focused culture of the Resort required to accomplish the exceptional service level and financial performance goals. Through collaboration with Alterra Mountain Company and the Resort Leadership Team, you will provide strategic and operational leadership for the resort to manage and establish long-range goals, capital, and strategic plans, execute on operating plans and ensure the appropriate policies and procedures are implemented to support the staff and culture of Crystal Mountain and Alterra Mountain Company. This position is ultimately responsible for managing the daily operations of the resort, including Mountain & Base Operations, Lodging, Food & Beverage and Retail/Rental Outlets, Ski and Ride School, Sales & Marketing, Finance, Human Resources and more.

The successful candidate must possess strong and proven strategic leadership, communication, collaborative and organizational skills along with understanding the mechanical operations of the resort’s winter and summer operations.

• Please note, this position is located at Crystal Mountain Resort in Enumclaw, WA

ESSENTIAL DUTIES

General Responsibilities

• Foster a positive and energetic culture that recognizes and rewards efforts to maximize employee engagement and guest service

• Create, participate in, and maintain strong relationships in the local community, the industry and beyond

• Provide leadership and participation in the development and evaluation of the overall resort's strategic and operational plans

• Collaborate with Alterra Mountain Company's leadership to develop a comprehensive and robust growth strategy for the resort, including real estate & development opportunities

• Evaluate and establish operating plans supporting the long-range plan of the organization, introducing new programs/strategies where appropriate to fuel growth, drive operational efficiency and/or ensure and regulatory compliance

• Enhance and/or develop, implement and enforce policies and procedures of the organization by way of systems that will improve the overall operation and effectiveness of the corporation

• Provide strategic financial input and leadership on key issues ranging from the evaluation of potential alliances, capital projects, acquisitions and/or mergers

• Budgetary responsibilities include capturing requisite revenue through successful business development strategies and managing expenses

• Support development opportunities by working directly with development resources to ensure successful implementation of capital planning projects

• Establish, implement, and enforce safety standards in accordance with company policies and procedures as well as State & Federal laws

• Other duties as assigned

REQUIRED QUALIFICATIONS

Required:

• An experienced leader with extensive ski/hospitality industry experience and proven success in P&L management in a senior leadership role at the resort/property level

• A demonstrated track record of effective execution, including revenue growth and profit enhancement through efficient and streamlined operations

• Sound technical skills, analytical ability, good judgment, and strong operational focus

• Success at building relationships and collaborating cross-functionally across the organization

• Able to work under minimal supervision with a high attention to detail and accuracy

• Ability to drive performance across multiple concepts through the creation of frameworks, process and best practice sharing

• Proven track record of building and leading high performing teams

• Capacity to communicate effectively in writing and verbally across all levels of the organization and across multiple aspects of the community and industry

• Excellent organizational and problem-solving skills with the ability to handle multiple complex tasks in parallel

• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to influence key partners from global, corporate, segment and market roles

• Working knowledge of computers including MS Office (Word, Excel, Outlook, Access)

EDUCATION

Required

• Bachelor’s and advanced Degrees preferred

• 10+ years related experience in consumer services, preferably in travel, tourism or other destination resort or hotel-related businesses

• 10+ years of demonstrated success leading complex, multiple resort/business operations with varying lines of business

Travel Required

• Travel is required of this position. Estimated percentage of travel is 10%.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Washington, and the work is primarily in Enumclaw, WA, and, as such, employment in this position is subject to the labor and employment laws of the state of Washington.

Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.