JOB SUMMARY:

The Private Travel & Hotel Collection Specialist works with internal and external customers to support the Hotel & Private Travel Collections. This position will primarily manage Member reservations, payment and billing with our hotel partners. As well as create and manage the Hotel Collection budget, update internal documents and calendars on our website, offer timely support to the account management team and work directly with high end clientele/members. The Private Travel & Hotel Collection Specialist will also work in conjunction with the Private Travel Team to help manage unique trips for Club Members. This role is responsible for preparing quotes and proposals along with making and managing reservations for various experiences within our portfolio.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Team Support:
  • Manage all communication between Exclusive Resorts account managers and partner hotels to ensure accurate and timely information
  • Work directly with vendors to obtain rates, quotes, and availability, and present the information to Exclusive Resorts account managers
  • Respond to requests for reservations by determining availability and rates for requested services
  • Confirm guest reservations via phone, computer
  • Prepare and manage yearly budget for the Hotel Collection
  • Manage contract renewals with hotel partners
  • Update internal documents relating to trip information and details
  • Create presentations for team training sessions and refreshers
  • Update trip/destination calendars based on availability
  • Work in conjunction with Marketing team to keep our website pages up to date
  • Work in conjunction with the Private Travel team to support member experience requests, quoting and daily tasks as requested by the Private Travel Manager
  • Demonstrate encyclopedic knowledge of all Exclusive Resorts Private Travel trips to be able to help out with Private Travel Team responsibilities
• Billing:
  • Facilitate Member billing on a weekly basis (strong Excel skills)
  • Facilitate partner billing on a weekly basis
  • Create weekly revenue reports for finance
  • Act as liaison with Accounting team and be a point of contact for billing needs and questions

QUALIFICATIONS:

• 3-5 years of experience as a travel agent or travel and hospitality.
• Bachelor's degree, or equivalent work experience, is preferred
• Organization and high level of attention to detail with ability to multitask
• Must be highly proficient in Microsoft office products, including Excel
• Must have strong math skills
• Must be comfortable working directly with high end clientele/members
• Must be able to learn quickly, adapt to changing circumstances, and be comfortable working independently
• Must have a “can-do” attitude and be naturally resourceful
• Must be detail oriented with highly professional communication skills
• Must be able to build trust and credibility with Members, co-workers and vendors

EXCLUSIVE RESORTS:

Exclusive Resorts is the World’s Elite Private Vacation Club. Since 2002, we have built an extensive Portfolio of 400+ residences and experiences, a team of exceptional staff and global partners, and a cultivated Membership to ensure the unrivaled quality of all we do. Since its inception, Exclusive Resorts has delivered nearly 300,000 vacations for its 4,000+ Members and their families.

Exclusive Resorts is a purpose-led organization—we have an unrelenting focus on people. We are tenacious in forming a team made up of the best and brightest. We hire ambitious individuals who challenge us to be better, and in turn, encourage their development and growth. We have cultivated a supportive, close-knit culture, which permeates outside our corporate walls to Club Members, whom we care for as family so they can focus on what matters most—quality time with loved ones.

HOW TO GET OUR ATTENTION:

Our hiring philosophy is based on our core belief that #talentmatters. We look for high integrity people who like to win, support the team, develop others while growing themselves, and are truly passionate about being the best.

If you think this is a fit and you are ready for this role, we invite you to apply. Visit our website, https://www.exclusiveresorts.com/employment. We look forward to hearing from you!