Product Specialist for Service Engineering
Job description
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.
Your role at Baxter
- The Product Specialist is a member of the Global Service team with the main responsibility for identifying and developing new solutions to improve service delivery processes, ensure new products are service ready, providing service input and direction to Executive Management, Quality, Marketing, Regulatory, Sales, Global Product Team and Risk teams.
- This is where you utilize your technical expertise to improve the customer experience!
- You'll work cross-functionally to drive results and ensure success.
Your team
- The Global Service team works with internal and external customers to ensure the highest level of product support. You'll contribute to our mission of saving and sustaining lives by ensuring that we are working efficiently.
- Baxter offers dental and medical insurance, paid time off, parental leave, and more.
What you'll be doing
- Identifying opportunities to improve service by reducing cost, increasing quality, or finding revenue opportunities.
- Participating in the Member Engineering Change Board. You'll approve projects and documents as service representative and develop business cases for program development and implementation.
- Support Sustaining projects including Engineering changes and development. Maintain service readiness through change.
- Lead development planning, training, and implementation of new solutions and products.
- Complete Technical Design Reviews (TDR) for service requirements and participate in TDRs for other aspects of product design. Complete Serviceability and service feasibility reviews.
- Write specific service direction and contribute to both User and Service Manual creation.
- Ensure that all aspects that impact the ability to service new products are completed and the service organization prepared to manage new products at the time of launch.
- Define and formalize appropriate service processes and vital projects to maintain Environmental Health and Safety Standards in accordance with local laws and standards.
What you'll bring
- Bachelors of Science in Business, Human Resources, Engineering, Marketing, Health Care Operations, Nursing, related fields or equivalent experience required.
- MS, MBA preferred.
- 10 years guiding a Service organization in a healthcare organization, preferred.
- 5 years new product development, focusing on the service aspect of a health care organization preferred.
- Project management across functional groups preferred.
PHYSICAL REQUIREMENTS OF ROLE:
NOTE: The inability to perform any of the following physical requirements does not preclude any job holder from consideration, unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the job holder is unable to perform such function with or without reasonable accommodation.
Ability to lift 20 kg, use service tools, use standard computer equipment. Able to travel using commercially available means.
We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $60,000 to $132,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.
The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.
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