Job description

Boyd Industries, a manufacturer of specialty Orthodontic, Pediatric and Oral Surgery equipment is seeking a Product Support Service Technician. The ideal candidate will have mechanical or assembly background with technical skills in plumbing, electrical or mechanical systems.

Responsibilities include, but are not limited to:

*Assists the customer from the initial call to the end solution in a professional, respectful, and courteous manner.
* Track all Service Calls; accurate data entry into CRM, opening & closing orders and cases.
* Troubleshoots and resolves technical issues with Company dental equipment through telephone and Internet support.
* Inspects and tests malfunctioning medical or related equipment, following manufacturers' and Company's specifications and using test and analysis instruments.
* Disassembles malfunctioning equipment and remove, repair, or replace defective parts, such as motors, clutches, or transformers.
* Tests or calibrates components or equipment, utilizing manuals and troubleshooting techniques.
* Studies and reads technical manuals; attend training sessions to maintain current knowledge.
* Follows technical processes to create efficiencies and maximize productivity.
* Researches catalogs or repair part lists to locate sources for repair parts, requisitioning parts and recording their receipt.
* Plans and carries out work assignments, using blueprints, schematic drawings, technical manuals, wiring diagrams, or liquid or air flow sheets, following prescribed regulations, directives, or other instructions as required.
* Diagnoses cause of electrical or mechanical malfunction or failure of the operational equipment; performs preventative and corrective maintenance.
* Plans, directs, and records periodic electrical testing, and escalate, recommends or modification to QM or replacement of equipment that fails to meet acceptable operating standards.
* Contribute expertise to develop medical maintenance standard operating procedures.

Boyd offers a comprehensive benefits package which includes medical, dental, vision, 401k, paid time off and 7 paid holidays. Boyd is an EOE.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person

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