Job description

CUSTOMER SERVICE REPRESENTATIVE

A leading print finishing company is looking for a highly motivated, detail oriented individual. Must be able to work in a fast-paced environment and have customer service experience with phone and data entry skills.

Earn 35,000-60,000/ Year

Requirements

• Print finish and printing experience is a PLUS.
• 5+ years of customer service.

Key Customer Service Skills

• Patience. Patience is crucial for customer service professionals
• Attentiveness
• Ability to communicate clearly
• Knowledge of the product
• Ability to use positive language
• Acting skills
• Time management skills
• Ability to read customers

Responsibilities

• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.

Benefits

• Direct Deposit
• Health Insurance – company pays ½ of the premium
• 25,000 Life Insurance – paid by company
• 401K $.50 up to 6%
• Short-Term and Long-Term Disability
• Paid Holidays and Paid Birthday
• Performance Bonus
• PTO
• $500 Signing Bonus after 30 days

Work Remotely

• No

Job Type: Full-time

Pay: $35,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Signing bonus

Work Location: One location

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