Job description

Company Overview:

As technology evolves at a resounding pace, so too do the needs of our customers and the communities they serve. Support in today’s market has transitioned from simple warranty support to complex end-to-end solutions. With comprehensive service and support offerings, our job is to keep your team well-equipped, productive, and connected. Our highly trained staff of technicians provides expertise ranging from hardware integration and warranty support to product customization and field-ready kitting. Our multilingual customer engagement specialists are on standby, ready to assist your team with advanced troubleshooting and diagnostics 24/7/365. We are committed to providing best-in-class service and solutions, ensuring successful outcomes and enhancing the customer’s experience.

Position Overview:

The Camcorder Repair Technician is responsible for analyzing, troubleshooting, and repairing customer issues with professional video/broadcast product failures. This includes disassembling (taking apart) and reassembling components after repairing or replacing parts, as well as troubleshooting and repair to the sub-assembly and component levels.

Essential Job Functions:

• Troubleshoot and repair professional Video/broadcast products to the sub-assembly and component level
• Align/Calibrate and upgrade firmware for all customer repaired units for optimal performance before shipment
• Test/QC, clean, and help properly pack every unit prior to shipment
• Maintain service records in the current service database system on all repairs
• Create out of warranty repair estimates for customers
• Enter all customer, part, and problems descriptions and resolution information data for every unit
• Ensure all customer and product data is updated, complete, and relevant
• Assist customers with any technical inquiry’s related to the repair of the product, update on status of repairs and estimates for in/out of warrant repairs
• Communicate with customers to recognize, duplicate, and resolve all issues associated with repair
• Conduct repair of equipment at customer site as required
• Less than 5% travel may be needed. Will be reviewed annually.
• Other duties as assigned

Requirements:

• Degree in Broadcast, AV/IT Engineering, Pro Video or Electronics Technology preferred. In lieu of degree, must have 3-5 years’ experience in Broadcast Equipment Repair
• Excellent knowledge of operation and maintenance of professional video camcorders, production cameras/CCU/ROP units, broadcast monitors, live video switchers, and pan/tilt camera systems
• Experience with camera systems configuration, troubleshooting, and maintenance/calibration using test charts and equipment
• Practical usage of test equipment - multimeter, oscilloscope, waveform and vector scope monitor, color meter, test charts – grey scale, color bar, DSC and Chroma Du Monde chart, studio lights, etc.
• Strong understanding of video processing, color theory, color temperatures, color correction, white balance, video imager pixel concealment, camera shading, video resolutions and type of signals and video sync, Time Code, Frame Rates, IP networking/control, and IP steaming
• Excellent computer and video product user skills required
• Working knowledge of Windows
• Possess good organizational, decision-making, and logical troubleshooting skills
• Effective written & oral communication skills
• Detail-oriented
• Ability to learn new applications and programs
• Must be able to lift and/or move broadcast equipment in cases with a weight of 20 to 70 lbs
• Ability to work independently as well as in a team environment
• Must be able to accurately distinguish different color hues

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
All applicants to Panasonic are subject to the Company’s mandatory vaccination policy. All employees are required to be fully vaccinated with an authorized COVID-19 vaccine as a condition of employment unless they are eligible for and obtain an exemption based on a reasonable accommodation because of a disability or a sincerely held religious belief, practice, or observance.

Job Type: Full-time

Pay: $26.00 - $31.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kansas City, MO 64145: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Desired hourly expectations?
• Do you have any experience troubleshooting digital cameras or projectors?

Work Location: One location

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