Job description

POSITION SUMMARY:
The Program Assistant is responsible for assisting with lactation and nutrition departments. Confirming appointments, tetrising schedules, scrubbing charts, completing prior authorizations, and taking minutes for meetings. This position reports to the Director of Patient Education & Programs.

MINIMUM REQUIREMENTS:

• One (1) year experience in general office
• Ability to type at least 35 wpm; certificate to be provided by applicant
• Knowledge of word processing and form development
• Ability to prepare, correct and organize program applications and reports
• Ability to relate to low-income, minority individuals
• Bilingual in Spanish and English; verbal and written preferred
• Valid California driver's license, proof of insurance and personal transportation

*
SPECIFIC DUTIES: *

• Word processing and typing for lactation and nutrition programs
• Maintains programs electronic filing and appointment systems including the preparation of new files and scheduling of RD & IBCLC appointments
• Orders education materials, office supplies, and fills orders for program as directed by Director of Patient Education & Programs
• Answers telephones and takes messages
• Verifies payer eligibility and payment approval for patient insurance coverage
• Assists care teams with completing prior authorization requests, scans prior authorizations into charts
• Outreaches scheduled patients to encourage appointment and confirm attendance
• Daily tetrising of patients scheduled for all RDs and IBCLCs at the clinic sites
• Daily schedule scrubbing for RDs and IBCLCs
• Completes and reviews data entry into computer and compiles various program reports
• Attends staff meetings as assigned, records, and takes minutes for monthly meetings
• Travels to satellite clinics as needed/required
• Performs other duties as assigned

*
PERFORMANCE REQUIREMENTS*

*
Knowledge, Skills and Abilities: *

• Knowledge of office management techniques and practices
• Knowledge of computer systems and applications
• Knowledge of research methods and procedures sufficient to compile data and prepare reports
• Knowledge of grammar, spelling and punctuation
• Skill in establishing and maintaining effective working relationships with employees and public
• Knowledge health insurance payer types
• Ability to type 40 wpm
• Ability to answer telephones and take concise and informative messages
• Ability to communicate and present information
• Ability to identify problems and recommend solutions
• Ability to pick up new workflows quickly

*
TYPICAL PHYSICAL DEMANDS: *

• Must be able to lift up to 40 pounds and push up to 100 pounds (on wheels)
• Must be able to hear staff on the phone and those who are served in person; and speak clearly in order to communicate information to clients and staff
• Must have vision with or without lenses that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents
• Must have high manual dexterity
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn, fingering and feeling

*
TYPICAL WORKING CONDITIONS: *
Work is performed in an office environment and clinic setting. Involves frequent contact with staff and the public. Work may be stressful at times. May be exposed to communicable diseases and other conditions common to a clinic environment.

EOE

Job Type: Full-time

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.