PROGRAM MANAGER - CLINICIAN SERVICES

The Private Diagnostic Clinic (PDC) of Duke Health is the world-class, multi-specialty physician practice comprised of 120 clinics located throughout North Carolina. The PDC recruits the top physicians and employees and retains them by offering competitive salaries and benefits and a supportive work environment where passion and purpose connect.

To learn more about our culture, visit: https://www.youtube.com/watch?v=D4Mq59-No-k

We are seeking an PROGRAM MANAGER - CLINICIAN SERVICES to provide administrative direction for the Clinician Onboarding and Orientation program. Partners with the directors, departmental contacts, and other stakeholders to facilitate the efficient onboarding, orientation, and training of Duke Health Clinicians. Responsible for successful transition from recruitment to onboarding, orientation, and start date.

WE INVITE YOU TO APPLY IF:

• You are innovative and thrive in a high-growth, fast-paced environment
• You possess strong interpersonal skills necessary to build relationships with key stakeholders
• You have a broad knowledge of compensation, organizational planning, employee relations, and training and development

JOB DUTIES

• Manage the Clinician onboarding and orientation efforts within Duke Health. Serves as the subject matter expert for those specialties by partnering with the hiring leaders to ensure the provider is onboarded timely with a positive onboarding experience.
• Lead the redesign and further enhance the onboarding, orientation, and training program to ensure a positive welcoming experience for new Clinicians.
• Work with the onboarding team to lead Clinicians through the onboarding process and develop programs that foster retention.
• Select, hire, and train onboarding coordinator/s.
• Responsible for post hire survey distribution, data collection, and action planning to further develop retention efforts.
• Establish highly effective working relationships with internal customers, physician leaders, and all onboarding stakeholder departments to skillfully coordinate onboard activities. Exhibit a welcoming, customer service-focused attitude in all interactions with Duke internal and external clients.
• Coordinates and/or assists in the creation and coordination of social events, group trainings, and other provider initiatives to support Provider Integration Services.
• Communicate regularly with key stakeholders to ensure that the onboarding process is progressing as planned.
• Seek out new ideas and best practices in onboarding and incorporate them into the organization’s onboarding efforts.

REQUIRED QUALIFICATIONS

• Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
• AAPPR Onboarding and Retention Certificate preferred.
• Knowledge of the APP onboarding experience and/or familiarity with Duke Health entities
• Proven project management/ development experience
• Onboarding experience/exposure
• Credentialing or enrollment experience/ exposure
• Recruitment experience/ exposure
• Database management experience
• Recruitment/sales experience

KNOWLEDGE, SKILLS, AND ABILITIES

• Leadership Experience
• Demonstrated organizational skills, including the ability to manage several projects and processes simultaneously
• Experience servicing customers from diverse organizational levels
• Customer Service Orientation
• Attention to Detail
• Strong written and verbal communication skills
• Team focused
• Ability to solve problems and respond to immediate issues that occur
• Self-motivated; eager to learn and apply knowledge
• Familiar with PowerPoint, word, excel

ADDITIONAL INFORMATION

Certain jobs in the PDC may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

The Private Diagnostic Clinic is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

The PDC aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

The intent of this job description is to provide a representative level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.