Job description
Job Title: Proxy Payment Specialist
Reports to: Manager, Account Management & Proxy Pay
Location: Remote
What is Proxy Pay?
Proxy Pay is a service we offer to our Partners. This service allows buyers to pay vendors, who only accept phone or web payments, with a virtual card. There are many suppliers who accept cards but do not have the staffing to support receiving a virtual card and applying the payments to the corresponding account/invoice, this is where Proxy Pay comes in. Proxy Pay allows the payor and Partner to reap the cost-saving benefits from utilizing virtual cards without the vendor needing to assume any responsibility for processing the payments.
What is a Virtual Card?
A virtual card is a digital 16-digit card created and sent via secure email. The card is sent along with a remittance outlining who the payment is for (vendor), invoices the payment should be applied to, and payment amount.
Summary:
The Payment Specialist is responsible for processing virtual credit card payments on behalf of major financial institutions. The Payment Specialist will log on to the supplier's website or call their Accounts Payable Department and make the payment on the buyer's behalf. The specialist will also communicate with our partners regarding payments, handling any questions or concerns they may have.
Job Functions & Duties:
- Responsible for processing virtual payment solutions to vendors through multiple channels including online and via phone.
- Interact with various stakeholders to include senior-level leadership.
- Build strong rapport and maintain ongoing relationships.
- Maintain high-level integrity and execute proper account setup.
- Possess strong analytical skills.
- Maintain above-average performance ratings in key metric areas.
Job Skills & Qualifications:
Required
Impeccable attention to detail.- Excellent written and verbal communication.
- Exceptional customer service skills.
- Ability to self-manage.
- Ability to work efficiently in a fast-paced environment and process 50+ payments per day.
- Proven experience managing confidential information.
Preferred
- Proven experience managing confidential information.
- Proficient in Google Suite and Microsoft Suite.
- Familiar with Slack and Jira.
Compensation & Benefits:
- Highly-Competitive Rate
- Medical, Dental & Vision
- PTO-unlimited after 1 year (3 weeks to start)
- 401k Match
- Education Expense Reimbursement
- Gym Membership Reimbursement
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