Under the Support Center Director's general supervision, the Part-Time Service Desk Technician will provide first-line support of inbound service requests and incidents, focusing on excellent customer service. Supports faculty, students, and staff in using the web, computer, and audiovisual technologies.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• Receive service requests via ticketing system, telephone, and in-person; technicians will resolve or properly route incident and service requests for resolution.
• Provide tier 1 support for applications, printers, and computer peripherals.
• Troubleshoot hardware, software, and network problems, consulting with other ITS groups for additional service when necessary.
• Assist with the operation of audiovisual equipment as assigned, providing smart classroom support as required.
• Document work
• Maintain and develop skills by attending professional seminars, taking courses, and earning industry certifications.
• Perform related and special duties as assigned.

Minimum Requirements

• Initiative-taking, working well with others and individually
• Ability and desire to document all work for others to work and learn from
• Experience using O365 applications
• Experience training others
• Demonstrated strengths in problem-solving, issue-resolution, diligence, and ability to simultaneously manage multiple priorities
• Experience with supported software and hardware
• Demonstrate excellent interpersonal and customer service skills
• Excellent written and oral communication skills
• Two years in a customer service role
• Experience working with PCs and Macs in a support environment
• Authorized to work in the US legally without sponsorship

Preferred Requirements

• Experience supporting and configuring network printers
• Advanced skill level in Microsoft or Mac operating systems
• Certificate (CompTIA, HDI, or ITIL)

Work Environment/Conditions

Moody Bible Institute is a Christian-based Higher Education and Media Ministry. We exist to equip people with the Truth of God’s Word. If you are mission-minded, and have a servant’s heart, join us as we look to further impact the Kingdom of God.

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, multifunction printers/devices, and filing cabinets.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a part-time position: Vary depending on scheduling needs but primarily Monday through Friday between the hours of 7 am to 3:30 pm

No travel is expected for this position

Additional Information

Moody Bible Institute is a Christ-centered, multicultural community that values and seeks faculty and staff who are committed to diversity, work effectively with diverse populations, and engage others in ways that honor our rich cultural mosaic and biblical foundation. Candidates must align with MBI’s Christian identity. Employees are expected to sign a Statement of Faith and adhere to the Community Standards.

We comply with all applicable laws pertaining to nondiscrimination on the basis of race, color, national origin, sex, age, disability, and any other applicable legally protected category. As a religious institution, we have the right to, and do, require that employees hold beliefs consistent with our Doctrinal Statement and conduct themselves in a manner consistent with our religious beliefs, as explained in our Community Standards.