Job description

Flexibility Option:
Job Req Id:
27476

Description:
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Charlotte , NC

Job Summary
Provides project management skills for managing the projects of the Quotations area. Maintains the schedule of jobs being bid, an accurate database on current projects, and ensures required specifications are met for all jobs in progress. Follows up on quotations to clarify product specifications, resolve outstanding issues, ensure the completion of the quotation process for each assigned project. Provides assistance in purchasing functions, product evaluations and code descriptions, inventory management, pricing development, and other related services. Resolves customer billing problems as needed. Responsibilities
Essential Functions

Works closely with BSE’s quotations specialists to project manage quotations.

Works with vendors and internal personnel to complete job specific returns and return material authorizations (RMA’s)

Maintains the schedule of jobs being bid, maintains accurate database on current projects, and ensures required specifications are met for all jobs in progress.

Follows up on quotations to clarify product specifications, assure outstanding issues are resolved, and develop schedules that will meet customer’s required deadlines.

Completes the quotation process for each assigned project.

Maintains accurate tracking reports and material handing on all stored in-house projects and maintain BSE’s Virtual Warehouse website where applicable.

Obtains orders and provides sales support for the outside sales force functions including, but not limited to, order entry, expediting, pricing, follow-up, and other value-added services, as required.

Provides consistent, responsive, quality service to our customers.

Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.

Provides assistance in purchasing functions, product evaluations and code descriptions, inventory management, pricing development, and other related services.

Coordinates with the Quotations staff and Customer Financial Services staff to resolve customer billing problems resulting from errors in the quotations process, pricing, shipping, deliver or other customer service/credit areas.

Obtains, organizes, completes and submits all required documentation for submittals, RFI’s, change orders, and Operation and Maintenance Manuals (O&M’s) and other items related to project closeout.

Non-essential Functions

May place orders and hold orders on secured projects, prepare submittal drawings, and release hold orders after submittal approval.

May provide operating and maintenance manuals to customers.

May assist with negotiating with vendors for best pricing and best delivery of products to customers and/or jobsites.

Attends sales meetings and training programs, as required. May assist with sales meetings and trade shows, as needed.
Qualifications

Minimum of a business or trade degree preferred or the equivalent in work experience.

Minimum of two years of prior customer service, quotation or sales experience with strong knowledge of electrical products and systems preferred.

Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies preferred. Ability to read, write and speak in English preferred.

Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), Internet, Email and SAP software.
Skills and Abilities

Technical ability to understand electrical systems and product applications with prior electrical distribution experience preferred.

Technical ability to read blueprints.

Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize.

Excellent customer service skills include being competent, accurate, responsive and engaged.
Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

Lift from Waist:
< than 10 lbs. - Not at all

10 to 25 lbs. - Not at all

26 to 50 lbs. - Not at all

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Lift from Floor:
< than 10 lbs. - Frequently

10 to 25 lbs. - Frequently

26 to 50 lbs. - Occasionally

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Carried for Distance:
< than 10 lbs. - Not at all

10 to 25 lbs. - Not at all

26 to 50 lbs. - Not at all

51 to 75 lbs. - Not at all

75 to 100 lbs. - Not at all

100+ lbs. - Not at all

Physical Activity
Frequency at which you would do the following in a typical day:

Sitting (a continuous period of being seated) - Continuously

Standing (for sustained periods of time) - Frequently

Walking (moving about on foot to accomplish tasks) - Frequently

Bending/stooping (downward and forward) - Occasionally

Crawling (moving about on hands and knees or hands and feet) - Not at all

Climbing/Walking Stairs (ascending or descending) - Frequently

Reaching (extending arms in any direction) - Frequently

Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally

Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally

Balancing (maintaining body equilibrium to prevent falling) - Occasionally

Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously

Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally

Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally

Grasping (Applying pressure to an object with the fingers and palm) - Continuously

Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously

Talking (expressing or exchanging ideas by means of the spoken word) - Frequently

Driving (the control and operation of a motor vehicle) - Occasionally

Desk work (work usually performed at a desk) - Continuously

Use of a computer - Continuously

Use of a telephone - Frequently

Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously

Exposure (to adverse weather & temperature conditions) - Not at all

Travel (travel needed to perform job duties) - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

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