Location: US:NY:Cooperstown

Work Type: FULL TIME

Grade: 32

Job Summary:

In the ever-changing field of Radiology, it is necessary to have high quality, specialized scheduling staff who coordinate patient appointments and monitor critical access points for patients and providers. The Radiology Schedulers participate in department and modality specific training to accomplish these goals. The Schedulers are vital in the smooth daily flow for the department of Radiology. In addition, the Radiology Schedulers back up scheduling processes and phones for other areas such as Vascular Lab and DXA as well as affiliate sites. This staff member is expected to demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to technologists, nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. Will also have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information.

Minimum Requirements:

Education/Qualifications:High school or equivalent requiredAssociates degree preferredExperience:Minimum 2 year of experience in a busy office environment, dealing with public and inbound phone calls requiredAssociate's degree will waive 1 year experience requirementLicensure/Certificates:NoneSkills:Strong computer, customer service and communication skills requiredGood interpersonal communication skills to work with a diverse group of people within and outside of the organizationWell developed organizational skills, ability to prioritize workMust have the ability to handle confidential information and sensitive situationsSkills in medical terminology preferredPhysical Requirements:Extended periods of sitting at a computer and on the phoneWalking between clinics and hospital work areasMinor lifting associated with filing and stocking of supplies; stooping, bending, reachingWork Environment: A busy office setting with majority of time spent at a computer, on the phone and dealing with patients and staff, face-to-faceWork schedule is defined as weekdays during normal business hours with occasional weekends, but flexibility is necessary based on the needs of the department

Bassett Medical Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status a victim of domestic violence, or any other status protected by law.