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Position: Radiology Tech Aide, Sat and Sun 11a-1130p- SEIU

Department: Radiology

Schedule: Part Time

POSITION SUMMARY:

Under the supervision of a Radiology Manager assists the radiologists, technologists and nurses in technical and patient care duties. Maintains supplies and keeps exam rooms prepared and ready for patients. Assists patients during exam procedures as needed. Handles reception and clerical duties as required. Provides assistance across campus sites as necessary. The role encompasses the provision of support services to patients and families across the health care continuum, functioning as an effective member of the health care team by contributing to the efficient operation of the patient care unit, and accountability for fiscally sound, quality patient/family clinical outcomes.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Performs the reception and telecommunication functions for the department. Answers telephone, greets visitors and patients, and responds to general inquiries by relating or referring to established scripts, policies and procedures. Handles phone calls and all requests for services professionally, courteously and appropriately.
• Assists with rescheduling both inpatient and outpatient visits for required area as necessary. Contacts patients with appointment and prep information.
• Acts as a resource for patients with questions regarding their exams.
• Maintains work area and equipment in a neat and orderly manner.
• Performs related office duties and general errands in an accurate and timely manner, such as accepting and delivering interdepartmental correspondence, sorting and distributing mail, photocopying materials, and retrieving and storing supplies.
• Uses computer terminal for access/input of patient information, lab results, x-ray, scheduled and rescheduled appointments and other automated requests and communicates findings to appropriate healthcare team members.
• Brings screening and contrast history forms to Medical Records for input into hospital EMR in order to ensure a complete and accurate medical record.
• Sends and/or transports specimens with appropriate laboratory slips and or requisitions when requested.
• Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the Registered Nurse/Physician and or the Technologist.
• Assists in securing patients' personal property and belongings according to departmental practice.
• Monitors patient flow. Informs technical staff of arrival of patients and communicates wait time to patients.
• Assists in the cleaning and organizing of the department on own initiative and reports any malfunctioning equipment to the supervisor.
• Maintains inventory of a wide variety of general, medical/surgical and radiologic supplies in each diagnostic imaging room. Stocks rooms with supplies as required and time permits and in accordance with hospital compliance requirements. Inquires with Materials Distribution and/or purchasing as needed to track late or missing orders. Sets up accessory equipment and stocks rooms with medical/surgical supplies necessary for the examination.
• Brings items to CPD as necessary to maintain procedure supplies.
• Assists radiologists, technologists and nurses in technical and patient care duties.
• Assists the radiology staff in the preparation and administration of barium or other contrast material to the patient.
• Provides basic care items to patients as needed such as gowns, warm blankets, pillows, ice/warm packs, bedpans, urinals, etc.
• Reassures and offers support to the patient undergoing exam procedures in order to reduce possible pain and stress as well as enlist patient cooperation. Assists technologists and radiologist's diagnostic procedures as required.
• Assists patients and technologists during exam procedures including portable exam procedures, as directed by the Supervisor and/or technologist.
• Observes patients during prolonged radiologic procedures to ensure the patients well-being, welfare and comfort are met. Facilitates, reassures and offers support to the patient undergoing exam procedures in order to reduce possible stress and anxiety as well as enlist patient cooperation.
• Transports patients to the department or to the floor as necessary. May be needed to escort lost patients or required supplies between campuses.
• Stays with the patients in diagnostic imaging exam rooms when requested.
• Chaperones Ultrasound Technologists as needed and upon request.
• Assists in the control of combative or uncooperative patients.
• Screens MRI and CT schedules before appointment date and look up appropriate labs in hospital RIS systems for patients scheduled for IV contrast per radiologists' protocol.
• Documents labs in patient's RIS order. Calls providers' offices when necessary to coordinate acquiring lab results/draws for patients when none present.
• Coordinates with provider offices and other departments to ensure optimal patient care, and works to resolve and/or remove obstacles to patient care.
• Utilizes hospital's behavioral standards as the basis for decision making and to support the hospital's mission and goals.
• Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge.
• Adapts to changing patient and department needs including but not limited to: offering assistance to other team members, adjusting assignments, etc as deemed necessary by the supervisor or manager.
• Responds to patient's and/or patient's family's complaints in an appropriate and effective manner. Serves as patients and families advocate. Reports complaints to the supervisor or their designee. Utilizes chain of command appropriately to resolve patient, operational or personal work related problems.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Ensures HIPAA compliance at all times and understands that all patient information is accessed on a need to know basis. Ensures that patients are not subjected to departmental or private conversations and/or any inappropriate behavior.
• Follows all departmental and medical center policies and procedures.
• Follows established hospital infection control and safety procedures.

Performs other duties as assigned or as necessary

JOB REQUIREMENTS

EDUCATION:

Requires a high school diploma or GED. Additional training in Medical Terminology preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Healthcare Provider BLS certification is required.

EXPERIENCE:

Experience in clinical setting is preferred.

KNOWLEDGE AND SKILLS:

• Requires interpersonal skills and communications skills in order to provide information, reassurance and support to patients.
• Preference given to those individuals who have successfully completed medical terminology and basic patient care courses.
• Requires a high school diploma or GED. Additional training in Medical Terminology preferred.
• Healthcare Provider BLS certification is required.
• Experience in clinical setting is preferred.
• Requires interpersonal skills and communications skills in order to provide information, reassurance and support to patients. Preference given to those individuals who have successfully completed medical terminology and basic patient care courses.

Req id: 22447