Job description

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Receptionist – Front Desk Operations: This position’s primary responsibility is to be the Front Desk Receptionist in the East Providence, Rhode Island branch office.

Duties of a Receptionist – Front Desk Operations include, but are not limited to:

• Efficiently and pleasantly answer and direct all inbound telephone calls for the East Providence branch as 1st in the designated telephone.
• Greeting visiting Cross Insurance clients/carrier partners/vendors and ensuring all office visitors receive timely customer service with the appropriate branch staff.
• Ensuring all office communal areas remain tidy and fully stocked, and all supplies are ordered timely
• Responsible for branch mail, including opening, organizing and distributing inbound mail, logging into agency management system and/or scanning to appropriate department staff member(s); and collecting and stamping outgoing mail and coordinating pickup and drop off for the same.
• Logging into various carrier websites to download and process Commercial Lines department policy and billing documentation.
• Managing East Providence voice mail and incoming fax inbox(s) and routing emails to the correct recipient(s).
• Processing Direct Notices of Cancellation and Reinstatements for East Providence Commercial Lines department.
• Provide primary back-up for Receptionist II as needed.
• Special projects as assignment by Manager.

Requirements:

• Strong ability to multi-task and maintain a positive demeanor.
• Ability to work well independently as well as within a Team
• Acumen to problem-solve.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Experience with Microsoft Office (Word, Outlook, PowerPoint, Excel, Teams).
• Insurance experience is helpful.

Job Type: Full-time

Pay: $17.25 - $19.17 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• East Providence, RI 02916: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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