Job description

Position Purpose: Continually strive to maintain Lowell CHC standards as a representative of the internal and external community. Lowell CHC has a reputation known for being a leader of excellence and is recognized for its superior patient care and quality services. As the Receptionist will be interfacing with all patients or customers, he/she will greet and welcome all patients as they either check in or out of the department. They will assist all BHS staff, ensuring a positive experience for all patients who are served within the department.

Essential Duties and Responsibilities: Include the following. Other duties as Assigned.

• Ability to welcome patients in a friendly and courteous manner
• Maintain level of confidentiality and professionalism / HIPAA compliant
• Computer literacy to complete assigned tasks
• Monitor phone calls, voice mails and emails throughout the day, triage and send to appropriate staff in a timely manner
• Arrange/Re-arrange clients / Schedule appts
• When checking patients in, alert clinical staff (if indicated) to their arrival, per protocol
• When checking patients out, assist in making next appts and triaging between other departments
• Update demographic information as indicated
• Order supplies and ensure that all BHS forms are replenished as indicated
• Compose/type reports as indicated and send/receive faxes
• Daily insurance verification required needed for clinicians to treat patients prior to their appts.
• Update insurance info as indicated and maintain tracking sheet for authorizations, etc.
• Assist with referral monitoring when necessary
• Respond to client and clinician requests in a timely fashion
• Enter EIM/ESM Paperwork, manage monthly MBHP data, and input BASIS 24/CANS
• Understanding of patient population, and respond accordingly
• Assist Admin/Clinical Manager and BHS Director in managing client flow when required
• Will be cross-trained for other front desk duties
• Other duties as required

Supervisory responsibilities:

• This position does not have any direct supervisory responsibilities

Qualifications:

• Ability to utilize computer and other office equipment
• Recognizes needs and concerns of people
• Have good communication (language skills, ability to effectively write and orally express information to patients and staff)

Education:

• HS Diploma/GED
• Some college or technical school training preferred
• Experience with an EHR preferred

Language Skills:

• Spanish strongly preferred

Experience:

• Experience in office setting preferred, 1-2 years’ experience in health care setting
• Excellent interpersonal and communication skills, understanding the needs of the population we serve, including having cultural framework to interface effectively with patients
• Works independently, is a self-starter, self-motivated and flexible

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Location: 161 JACKSON ST., Lowell, MA 01852

Job Type: Full-time

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