Job description

We have an opening for a Recruiting Assistant at our Chattanooga State campus!

SUMMARY

Under the direction of the Director, Recruiting & Orientation, manage the college recruitment campus visitation/tour program and create effective, innovative and scalable campus visit and orientation strategies for the college. Provide an impressionable experience for prospective students, families during the campus visit and new student orientation. Stay abreast of college recruiting campus visit trends and/or best practices. This position involves recruiting, training, and maintaining student leaders to create a purposeful campus experience and capture the moments using social media and other exposure mechanisms. Helping the student leaders & ambassadors communicate the admissions, financial aid, and academic programs to the potential students is the incumbent in the purpose for this position. Promote the Chattanooga State’s brand and image during high school and community visits, on and off campus programs, campus visits etc. Communicate with prospective students, parents and community through appointments, telephone, email, social media, and other materials. Maintain extensive knowledge of college admission requirements, policies and procedures in order to interpret those regarding admissions and financial aid.

ESSENTIAL JOB FUNTIONS AND RESPONSIBILITIES

Holistic Student Support - Assist with the continuous campus-wide collaboration essential to the success of the department. Communicates with divisions, departments, high school, middle school, & community constituents to increase awareness of Chattanooga State Community College.

CAMPUS VISIT PROGRAM

Specific contacts are established within functional internal and external partners (counselors, advisors, students, community and campus divisions & departments) for campus visit request, reminders, & follow-up.
Conversations are documented with these partners at least monthly.
A monthly campus visit report is submitted to the director, summarizing the feedback of the prospective student and families that can be made easier to navigate.

STUDENT AMBASSADORS/LEADERS

Assist with recruiting and promoting the student ambassador program.
Assist with programming and facilitating the student ambassadors in collaboration with the Recruiting assistant.
Assist with training and retaining the student ambassadors.

ENROLLMENT COUNSELING– Accurately explain the application process & status of students files. Counsel students on next steps needed to successfully complete admissions, records, and financial aid processes. Make consistent use of recruiting and orientation techniques, trends, and best practices taught in TACRAO, research, and other professional development.

Utilize presentations and public speaking to engage internal and external stakeholders.
Able to institute effective new recruiting and orientation strategies and methods in the daily functions of the job.
Learn and apply new information via routine training sessions and modules; communicate effectively both orally and in writing; consistently provide high-quality service; establish and maintain a cooperative, productive and effective working relationship with all areas of the College.

TEACHING EXCELLENCE AND PROGRAM INNOVATION

EVALUATION– Continuously monitor metrics to evaluate the performance of the campus visit prospect to application ratio, including conversion rates for specific high schools and for those visiting the campus, along with metrics specified through the strategic planning process. Suggest improvements to metrics. Routinely solicit feedback from partners as to their opinions about interactions with their students.

Meet quarterly with the Director to review agreed-upon metrics and suggest additions and/or modifications.
Provide feedback about campus visit & orientation.
Meet with stakeholders such as tour guides, division and department representatives to review collected feedback. When opportunities for improvement arise, the staff and the director agree on new strategies for improvement and realistic improvement timelines, with clear documentation created. Follow-up occurs within agreed-upon timelines.

ORGANIZATIONAL CULTURAL AND INCLUSIVE PRACTICES

STAKEHOLDER RELATIONSHIPS – Assist with the continuous campus-wide collaboration essential to the success of the department and College. Brings attention to processes that are difficult for stakeholders to navigate.

a. Specific contacts are established within functional internal and external partners (counselors, advisors, students, employers, and community partners) for regular consultation.

b. A quarterly process improvement report is submitted to the Director summarizing the feedback of the department about processes that can be made easier to navigate.

KNOWLEDGE / SKILLS / LICENSURE / CERTIFICATION

Associates degree required or a minimum of 5 years of Higher Education Experience.

Must be willing to work nights and weekends. Must be willing to move throughout the campus daily to include minimal precipitation.

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