Job description

We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, you’ll move forward and provide support to customers of some of the world’s most well-known brands. *

As a trusted employer, we’ll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Location Requirements: This is a work from home opportunity

Required qualifications, skills and experience

Core Responsibilities:

• Handle inbound service calls
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Drive customer satisfaction through voice, chat, and/or email communications
• Multitask and navigate through multiple systems

Qualifications:

• You are 18+ years of age
• You have a high school diploma (or GED equivalent)
• You can pass a criminal background check and drug screening
• You are eager to advance your career with a reliable company
• You work well with a team or independently

Desired qualifications, skills and experience

Work with Us and You'll Enjoy:

• Hands-on, 100% paid training
• Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off
• Tuition assistance
• Work from home benefits include saving time, money, and the environment

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote

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