Job description
ModSquad has partnered with
Spotify and we need the best of the best in
Customer Support!
Do you have a Chat/Messaging - Customer Support background?
Do you enjoy work-from-home and flexible schedules?
Apply to this exciting opportunity today!
This project is growing again and looking for music lovers that want to join our label. We are looking for Mods that are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and a highly interactive orientation program.
In this project, Mods will handle customer support - messaging in both Turkish and English.
Commitment:
25 hours per week; 8 of those 25 hours are required on the weekend (Saturday and Sunday)
90 days
Qualified applicants will need to have language assessments in Turkish and English, to ensure adequate proficiency.
Orientation specifics (all times Pacific):
Begins: 11/1/2022
Orientation: 3 days, 5 am - 2 pm
Nesting: 15 days, 5 am - 2 pm
Hours of Operation: Daily, 12 am - 12 am (24/7). At least 8 hours are required on the weekend (Saturday and Sunday).
What We Are Looking For:
- Professional Turkish and English proficiency
- Ability to quickly identify any and all issues the customer may have
- Maintain high engagement with both the project and customers
- Someone who wants to help the customer, not just move to the next one
- People-driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
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