Remote Workers' Compensation Representative 5

Coventry WCS
Full Time
Remote
Posted
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Job description
Company Overview:
The Enlyte Family of Businesses
Mitchell | Genex | Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Job Description:
This position is remote and you must have at least 4 years of Workers' Compensation experience

  • Interacts directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
  • Receives customer and internal partner requests and works independently and/or collaborates with other teams to service these requests, follow-up or escalate appropriately.
  • Prepares/retrieves documentation related to customer account, product, and service inquiries/issues.
  • Updates databases with documentation related to customer interactions and steps taken to serve customer needs.
  • Ensures account information is accurate by keeping it updated, filing/managing customer documentation/forms.
  • Schedules field sales/service visits or escalate to partners as appropriate.
  • Handles requests for additional company materials.
  • Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.
Qualifications:
  • Associate's Degree
  • 4+ Years of Workers' Comp Experience (Contracting, WC Guideline knowledge)
  • Organization Skills
  • Microsoft Excel Skills (Mid to High Level)
  • Some Medical Knowledge
  • Stellar Customer Service Skills
  • Strong Communication Skills
  • Great Time Management Skills
Benefits: We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $20.00 - $24.00 hourly, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. #LI-MC1 #COV

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