Job description

JOB TITLE: Residential Supervisor

EMPLOYER: Broadstep Academy of SC

DEPARTMENT: Residential Programs

REPORTS TO: Program Manager

EFFECTIVE DATE: 12/23/2020

COMPANY BACKGROUND:
Broadstep Behavioral Health, Inc. (“Broadstep”) f/k/a Phoenix Care Systems, Inc., is the parent company of Broadstep Academy, Inc. and Broadstep Pharmacy.

Broadstep has been a leader in providing a continuum of physical, emotional, and mental support for children and adults with intellectual and developmental disabilities (I/DD), mental illness, and co-occurring disorders for over 45 years.

As one of America’s leading I/DD and behavioral health providers, our vision is to be America’s first-choice in behavioral health and supportive living.

SUMMARY: This position will assist in upholding our company values of Accountability, Compassion, Excellence, Integrity, Teamwork and Fun by managing the daily floor operations of our largest residential facility. The Floor Manager will support the Program Manager in ensuring that our facility is clean, functioning, and operating according to regulatory standards. This position will also serve as the lead staff when the Program Manager is unavailable or not present.

DUTIES AND RESPONSIBILITIES:

• Ensure all daily needs of our individuals are being met by direct support professionals.
• Assist Program Manager in providing daily floor/program supervision for all individuals we serve.
• Perform daily checks of all individuals’ living spaces and common areas for cleanliness and adherence to regulatory guidelines.
• Facilitate daily shift exchange meetings at end/ beginning of each scheduled shift.
• Provide coverage for Direct Service Professionals during absences, breaks, and unforeseen circumstances.
• Manage daily schedule for physician appointments, meetings, and other scheduled appointments.
• Submit daily shift reports to the Program Manager regarding daily activities, serious incidents, and all regulatory behavioral reporting.
• Performs other related duties as assigned by leadership.

SUPERVISORY RESPONSIBILITIES:

• Under the supervision of the Program Manager, the Supervisor is responsible for leading a shift of Direct Support Professionals.
• Carries out duties and responsibilities in accordance with the organization's policies, State Regulations and all other applicable laws.
• Responsibilities include managing daily work of Direct Support Professionals and assisting in training employees; planning schedules, assigning daily workload and tasks, leading the shift; reporting performance issues; rewarding and participating in the disciplinary action of employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• High school diploma or general education degree (GED).
• 6 months to 1 year supervisory or leadership experience.
• Strong communication skills both verbal and written.
• Demonstrated leadership ability: the ability to integrate the vision of the

organization with all supportive services and personnel.

• Demonstrated leadership in maintaining high standards of professional behavior for self and staff.
• Demonstrated cultural competency and a commitment to diversity management.
• Successfully complete all required trainings identified in the subsidiary’s specific training curriculum prior to the start date in the program and within six months according to Broadstep’s training policies. Also, must successfully complete all components of the On-the-Job (“OJT”) Training/Onboarding Experience and yearly Continuing Education (“CE”) courses based on program/licensing/contractual requirements.
• Provide and ensure complete service delivery in a healthy and safe manner that supports Broadstep’s vision, mission and values.
• Ensure integration and implementation of all Broadstep and subsidiary policies, procedures, state-specific regulatory requirements, contract stipulations and accreditation standards, including but not limited to:
• Knowledge that abuse (physical, sexual, verbal/psychological), neglect, exploitation and misappropriation and other code of ethics violations are against the law and company code of conduct. The team member must be able to implement all facets of the company’s Abuse, Neglect, Exploitation and Misappropriation policy, including the responsibility of being a mandatory reporter. Per state requirements and company policy, team members will report immediately to the state licenser, appropriate company personnel and external contacts, and they will fully participate in all stages of an investigation pertaining to suspected abuse by team members, parents and others. Additionally, the team member must comply with any external (County, State or Federal) investigation or inspection. Team Members in IL and NJ are required to contact state reporting agencies immediately;
• Knowledge of all individual rights and the ability to identify, intervene and report appropriately when observing a violation;
• Knowledge of the confidentiality policy and HIPAA laws, and always apply the practices governing those policies and legislation;
• Knowledge of the subsidiary-implemented crisis intervention programs and be able to implement all protocols as identified in the individual’s treatment plan;
• Knowledge of all company transportation procedures and operates all personal and company vehicles in accordance with those policies;
• Knowledge of all company crisis/emergency plans and applies that knowledge during each test drill and actual crisis situations.

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and a high level of ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Provides authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities: Asks for and offers help when needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting. Keeps emotions under control; Remains open to others' ideas and implements where appliable.
• Judgement - Displays willingness to make decisions. Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Provides appropriate recognition to others.
• Motivation - Sets and achieves challenging goals. Demonstrates persistence and overcomes obstacles, Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and obtains clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure, Treats others with respect and consideration regardless of their status or position, Accepts responsibility for own actions. Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Provides and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
• Must frequently lift and/or move up to 10 lbs.
• Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision: depth perception and the ability to adjust focus.

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