Our Performance Expectations

The Restaurant Manager reports directly to the General Manager and is responsible for every aspect of the guests' and staff experience:

• Greets guests and delivers the Star Noodle experience to each
• Recognizes regular guests by name and tracks their seating and dining preferences
• Provides hands-on help as needed by any of the service staff, including facilitating the resolution of conflicts between or within teams.
• Participate in training and performance reviews for service staff, following the standards set for the outlet and using the passport as a base guide.
• Passes all training requirements for front of line staff positions within 6 months.
• Helps maintain inventory of service products: paper goods, linen, glassware, small wares and uniforms.
• Leads service staff in cleaning and maintaining all front of the house areas, furniture, equipment and fixtures.
• Adjusts environment, music and lighting as needed to maintain the appropriate atmosphere and service levels.
• Teaches staff workshops/training
• Updates Point of Sale systems as needed
• Leads daily pre-shift and attends monthly staff meetings
• Resolves any customer complaints that are "passed up" from staff and/or asks for help from the Restaurant's General Manager or Partner.
• Establishes and maintains good communication and a positive working relationship with Restaurant Managers and General Manager, Chef and staff.

The Success Patterns for this position:

• Restaurant experience strongly preferred
• Has worked in a high-volume restaurant service environment
• Has an appreciation for and working knowledge of really good food
• Provides leadership that inspires teamwork, generates energy and enthusiasm, and drives results
• Has a reputation for excellent relations with customers, vendors, floor and kitchen staff
• Has the ability to design, implement and to continuously improve the systems and procedures that lead to success.
• Has experience in the training and development of staff members
• Is self-directed and able to work independently, as well as be an integral member of the leadership team
• Has the ability to deliver the branded experience to every customer
• Likes to work holidays, weekends, events and other peak periods of the restaurant

Successful Candidates will have the following personal characteristics:

• Leadership style consistent with Na Hoaloha Ekolu management team
• An outgoing personality who can create and build positive energy around them
• Excellent verbal and written communication skills
• Passionate about great food and great service
• Excellent planning, organization and coordination skills
• Comfortable making decisions and problem solving. Can handle complexity and paradox
• High level of interest in learning about food, people and business
• Possesses strong interpersonal skill and able to work easily with diverse people and groups