Job description

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Meow Wolf is a social impact art project that fuels a business, and a business that fuels a social impact art project. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.

Job Description:

The Retail Associate's primary goal is to assist visitors and customers of Omega Mart's gift shop and provide an excellent level of customer service. This job entails using a POS to make sales, use a cash register and handle cash and provide change to customers. Omega Mart's Retail Associate also helps keep the gift shop clean, restocks items, and organizes storage areas, as well as assisting the gift shop team with special tasks that include data entry, compiling gift shop items for giveaways, and conducting inventory counts. The Retail Associate will also need to maintain an in-depth knowledge of a wide variety of items being sold in the gift shop.

How you will do it…

• Welcome guests to the exhibition and/or gift shop and answer their questions

• Perform job responsibilities with a creative flair that elevates the exhibition narrative

• Deliver a memorable guest experience through exceptional customer service

• Monitor crowds and assist with crowd control to ensure the safety of guests and staff

• Remain knowledgeable on products offered and discuss available options

• Maintain in-stock and presentable conditions throughout the gift shop

• Process POS (point of sale) purchases and merchandise returns

• Receive product and stock the sales floor including: processing incoming shipments, merchandising products, re-stocking displays, etc.

• Comply with inventory control procedures

• Report emergencies to the manager

• Respond to injuries and emergencies appropriately

• Collaborate with other team members to create and maintain a pleasant environment for guests

To be successful in this role…

• A desire to work directly with and talk to the public.

• A welcoming demeanor.

• 18 years of age or older.

• Ability to learn point of sale systems.

• Ability to follow and enforce safety rules.

• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays.

• Ability to maintain composure in stressful situations

• Ability to adapt to changes in a fast paced work environment

• High school diploma or equivalent

• At least one year of retail or customer service experience

It would be nice to have…

• An interest in the arts

• Dual language skills, especially but not limited to English and Spanish

• Prior work experience in a retail, museum, park, recreation facility, or other public space.

• Prior experience with point-of-sale systems.

• Familiarity with inventory procedures.

• Hidden talents that can be employed as part of the persona including singing, dancing, magic, comedy, conversationalist, impersonator or otherwise.

• Embrace and exemplify Meow Wolf Culture

Work environment & physical demands…
This position works primarily in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces. May require work outdoors for special events or critical functions. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to lift up to 20lbs. Employee may be required to repeat motions that can include wrists, hands, and/or fingers.
The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
You will get to know Meow Wolf by…

• Exploring Meow Wolf Origins.

• Attending Immersiversity

• Reviewing Meow Wolf’s Employee Handbook.

Are you…

• Able to exhibit professional judgment and decision-making skills?

• Someone with great time management skills?

• Dedicate to creating a world class customer experience?

JOIN MEOW WOLF
The organization is comprised of individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. Every role is a vital component and thereby essential in creating exhibitions that will serve as anchors, borne in deep radical collaboration with local artists and communities, thus fueling our social impact initiatives. Each hire allows us to enhance our surrounding communities and the true source of our creativity, reputation, and vitality.

Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

Our four areas of impact are:

• Respect for Creative Communities
• Respect for Collaborating Artists
• Respect for our Environment
• Respect for our Employees

BENEFITS
The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance Plans
• FSA and HSA Pre-Tax Saving Options
• Dental & Vision Insurance
• Company Paid Basic Life Insurance Policy
• Company Paid Long-Term & Short-Term Disability Coverages
• Company Paid Travel Health Reimbursement Plan
• Company Paid Employee Assistance Program
• Voluntary Critical Illness & Additional Life Insurance Policies
• 401k Retirement Plan
• Paid Parental Leave
• Discount on Meow Wolf Gift Shop Merchandise
• Monthly JOON Wellness Expense Reimbursement Program
• Admission to Meow Wolf attractions for employees and guests
• And employee discounts with many local businesses

Please visit www.meowwolf.com/careers
for more information.

COME AS YOU ARE
Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

Job Type: Part-time

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