Responsibilities:

• Creating and maintaining a warm, inviting, easy-to-navigate, shopping environment.
• Building and sharing expertise on products, promotions, services, and brand reward programs - relevant and customized to the unique and wide range of shopper needs, relationships, and occasions.
• Helping and affirming customers in finding the perfect card and gift solutions to fulfill their missions of caring and connecting.
• Sharing and showcasing stories and communities of caring to reinforce the cycle of kindness.
• Making the interaction easy and convenient for shoppers by effectively handling store operations - product replenishment & merchandising, ringing sales, processing shipments, managing inventory, fulfilling Hallmark.com orders, doing curbside deliveries, etc.
• Delivering an exceptional consumer shopping experience that leaves guests feeling inspired, enabled, affirmed, and eager to return.
• Working as a team to help meet the sales goals for the store by ensuring each customer leaves with everything they needed and a few things they didn't know they needed!
• And other duties as assigned.

Qualifications:

• Ability to work a flexible schedule that meets the needs of the business, including events, holidays, evenings and weekends.
• Ability to continuously stand / walk; frequently push/pull; occasionally bend / stoop / crawl / reach above shoulders / kneel; climb a ladder and carry up to 40 lbs. .e.g. fixture parts and cartons.
• High School Diploma or equivalent.
• At least 16 years of age with ability to meet work permit requirements, if applicable.
• One or more years or previous experience in (specialty) retail, sales or customer service.
• Strong customer-focused engagement and consultative selling skills.
• Ability to communicate effectively with customers and employees.
• Strong sense of urgency, flexibility and willingness to adapt to change.
• Ability to receive feedback and take action when appropriate.
• Proficiency and comfort using a computer and other technology.