Retention Manager

Full Time
Huntington Beach, CA 92649
$75,000 - $95,000 a year
Posted Just posted
Job description

ABOUT BOOST HEALTH INSURANCE AGENCY

Our goal at Boost Health Insurance is to build a GREAT company with remarkable people and achieve extraordinary results. Along the way, we will work hard as a team to become an industry leader by making the process of selecting the proper Health plan more straightforward and more accessible than it ever has been before.

Boost Health continues to push the boundaries of innovation and technology. Boost is a fast-growing premier Health Insurance Company searching for flexible go-getters who welcome the challenges of a growing business. We're specifically looking for a customer success specialist who will roll their sleeves up and lead from the front. As a key leadership team member, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns.


The Role
We are now seeking a Retention Manager to develop the customer-facing operation, delivering excellent service to our existing customer base at all stages of the journey.
Key Responsibilities Responsible for the management and performance of the company's customer retention area:-
You will lead, motivate and develop a skilled team that delivers industry-leading service and retention levels through the development and application of disciplined operational techniques (sound operational skills a given)
You will manage a four-fold growth in volumes by identifying and delivering efficiencies first, then by recruiting, appointing, and training staff where necessary (To deliver volume growth which drives profit improvement)
By engaging in effective stakeholder management, you will work within Operations and collaboratively with the sales managers and executive teams to optimize retention and adjustment performance along agreed criteria, e.g., volume growth and lifetime value.
You will identify and drive the transition of retention and adjustment activities from offline to online and deal with any resulting implications to optimize customer satisfaction and profitability.

Job Description
Retention Manager Job Description
Retention Manager Skills and Experience Essential
Experience working in a regulated environment
At least five years of experience running a business unit accountable for targets.
Excellent grasp of developing processes and continually improving efficiency and effectiveness
Analytical skills
Tableau, Power BI
Health and Life Insurance knowledge
Proven track record in leading a team to deliver first-class service to customers
Accomplished in people and performance management
Excellent grasp of policy lifecycle process and back office functions Preferred
A background specifically in mid-term adjustments and renewals of insurance business
Experience in offline to online process transition
This is a full-time position based in Huntington Beach, California
with shifts between 8 am and 5 pm, Monday to Friday

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.

Intrested in this job?

Related Jobs

All Related Listed jobs