Candidate must reside in one of the following counties: Lake, Orange, Osceola, Seminole, Sumter, Volusia, Charlotte, Collier, Lee, Manatee, Satasota, De Soto, Highlands, Brevard, Citrus, Hernando, Hillsborough, Pasco, Pinellas, or Polk.

CVS Health/Aetna is working to transform the way we experience health care – improving quality, emphasizing whole-person wellness, and driving down costs. Aetna is hiring a Retention Specialist to support the growth of our industry leading Medicare business. Seeking an energetic and motivated candidate for this is a highly collaborative role that will be responsible for developing and implementing the local market operating plan for retaining our currently enrolled Individual Medicare beneficiaries. The Retention Specialist will collaborate closely with local market leadership and the COE to execute a retention strategy involving segment best practices/resources.

• Analyze current membership data and produce reports to develop targeted retention activities that will mitigate lapses and help maintain our current membership.
• Serve as a member relations liaison to ensure an optimal member experience and facilitate and/or co-manage local member experience-related team meetings as well as external member meetings.
• Reviewing market trends and categorizing issues / interventions that will address potential and existing member issues.
• Collaborate with key departments on retention issues and resolution while providing insights or recommendations to market leadership and enterprise stakeholders.
• Organize and facilitate member meetings and education events in collaboration with providers, sales, DSNP, and local community resources.
• Facilitate monthly retention market call.
• Organize, document, distribute, and communicate project materials, including, but limited to the following: project plan, communication plan, project budget, open issues, project status, project outcomes, project requirements, training materials, internal work requests, and report requests.
• Communicate project requirements, status, open issues, and timeline to all team members.
• Maintain and organize work files and projects on SharePoint.
• Raise internal or member concerns with management as necessary.
• Track escalated issues, outstanding tasks, and problem solve as necessary.

Pay Range
The typical pay range for this role is:
Minimum: 43,700
Maximum: 100,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• Ability to travel up to 50% in the assigned region
• 1-3+ years Medicare experience
• 1 year of account and/or vendor management experience
• Experience with Microsoft Office products (Word, Excel, Project, PowerPoint, Outlook).

Preferred Qualifications

• Strong organizational skills
• Strong written and verbal communication and presentation skills.

Education

• Bachelor’s Degree or equivalent work experience

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.