Job description

SALES/CUSTOMER SERVICE ASSOCIATE

Overview

The Sales/Customer Service Representative is responsible for meeting/exceeding established sales goals to ensure Durango Furniture & Mattress (the Company) maintains a reputation as the best furniture and bedding store in the Four Corners. This position has a primary focus of achieving personal and Company sales goals. Additionally, the Sales Associate will perform specific showroom-based duties including, but not limited to processing transactions, cleaning, assembling, merchandising, and inventory control.

Responsibilities

· Meet or exceed personal sales goals established by the General Manager

· Greet customers as they enter the showroom, utilize consultative selling and relationship building skills to qualify the customer and best determine their needs

· Maintain a pipeline of leads, from initial meeting to closing the sale

· Establish a culture of excellence by leading by example to provide legendary customer service with a philosophy of “under promise, over deliver”

· Attend weekly all-staff meetings to discuss time-sensitive and specific agenda items

· Be competent with all Company systems, including ordering of merchandise, inventory control, and delivery/service scheduling

· Be competent with Company software, including Furniture Wizard, Windows Office, and any vendor sites (ie Coaster Connect, Ashley Direct, AmpTab, etc.)

· Collaborate with the General Manager on growth direction of the Company, including staffing needs, marketing campaigns, employee performance, and other matters

· Maintain the showroom to be “customer-ready” at all times

o Floors vacuumed, furniture dusted, glass windows/doors cleaned

o Merchandised to best showcase furniture by vignette/grouping

o Neat and clean greeter’s podium and closing counter/desk

· Attend local functions as requested by the GM to network and present the Company to current and potential customers and business partners

· Assist with managing digital marketing to include website and social media accounts

· Assist with managing print marketing, including direct mail, circulars, and local periodicals

· Other duties as assigned by General Manager

Qualifications

High School diploma or equivalent. College degree preferred.

Ability to speak, read and write English. Ability to perform basic business math including calculation of discounts, profit margins, sales tax, etc.

Sales and customer service experience required. Furniture/mattress/home goods sales experience highly desirable.

Additional Information

About Durango Furniture & Mattress (DFM): DFM is an independent, locally owned and operated retailer of home furnishings and bedding products. We have served the Four Corners area for over twenty years and continue to be Durango’s premier source of trendy yet affordable home goods. We offer our employees comprehensive training, uniforms, a direct-care health benefit, and generous employee discount after satisfactory completion of your 90-day onboarding.

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
Showroom is frequently sanitized.

Ability to commute/relocate:

• Durango, CO 81301: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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