Job Description

We are hiring outbound call center employees for a full time Sales Support Specialist position in AMI. In this role out of our Provo, UT call center, you will act as an ambassador between the sales professionals and our field technicians/managers. This position is hiring eager customer service representatives to work with the scheduling and escalation of security installations. We are looking for reps that:

• Have a positive attitude
• Are driven to do better every day
• Demonstrate exceptional communication skills
• Are goal-driven
• Have a competitive spirit
• Provide stellar customer service

Accountability and problem solving are qualities found in every single member of our team and we are looking for people to help build our fun and engaging work environment. Every call must be handled with care and treated with the intent to go above and beyond every time as you ensure every interaction has a smooth, positive transition from the point of sale to the installation of our customer's equipment.

WHAT WE OFFER:

• Full Time employment
• $15.00/hr plus Performance Bonuses
• Paid training
• Full benefits package including medical, dental, vision, and 401(k)
• 10 PTO days plus paid holidays
• Career development and leadership opportunities
• Varity of schedules available, the department is open seven days a week, 6:00 am - 11:00 pm MST
• Discounts with various national companies and vendors

Minimum Qualifications:

• Completed High School Education, GED, or equivalent
• Must be at least 18 years of age
• Computer Literate
• Desire to engage customers in an upbeat, helpful manner
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent

Preferred Qualifications:

• Sales/Customer Service Background
• Ability to creatively solve problems
• Ability to multi-task (especially while talking on the phone)
• Attention to detail