Job description

Job Summary
Provide exceptional salon assistance and customer service experience by handling front desk operations and social media for the salon. Handle all front desk operations to ensure smooth operations flow of services and client check in and check out. Perform daily salon tasks to ensure the up-keeping the area, ensure the facial bar is maintained up to standards in terms of organization, sanitation, and supplies. Lead the development and execution of social media campaigns, customer and internal communications initiatives, and production of social media materials. Use social media platforms to promote the services.

ABOUT TOFB

At The Original Facial Bar, facials are our specialty. We are all about technology, quality, and results. We utilize cutting edge technology and expertise to deliver the ultimate facial experience. We love what we do and we are very passionate about it.

ABOUT YOU

You are experienced in managing front of house operations for high-volume retail service businesses, technically proficient and acutely aware of your surroundings.
You are obsessed with amazing customer service and thrive to ensure an amazing experience for anyone and everyone who walks through your doors.
Customer service oriented, problem solver, energetic, multi-tasker, technically proficient and detail-oriented.
Hospitality oriented, greet clients, are gracious and patient, warm in nature with strong communication skills.
You are passionate about the beauty industry and everything beauty related, and believe in the benefits of facial treatments
You love social media, love sharing information and telling stories, and excited about encouraging our shop visitors to engage in our social media campaigns
Social media savvy, know everything about Instagram, IG stories, Facebook, Facebook live, IGTV, boomerang, pic and video editing apps
Obsessed with regimens and plans, particularly in helping clients determine the right future services and home care product mix that will help them achieve their skin goals.

General Accountabilities

Greets visitors with a warm and friendly welcome, and obtain name and other pertinent information, notifying appropriate individuals of visitor's arrival.
Checking in and checking out visitors using our booking software
Provide over-the-top, exceptional guest service
Answers and routes calls, as necessary, to appropriate individuals.
Accurately takes and delivers messages.
Ensure reception area and guest lounge is maintained to TOFB standards
Maintains log of all calls or inquiries requiring further action.
Accepts and signs for packages, and notifies addressee of package arrival.
Performs a variety of routine clerical tasks.
Maintains clean and orderly reception area.
Retrieves, sorts and delivers mail.
Assist and/or redirect clients’ questions regarding facial treatment selection, products
Re-book clients for future services
Resolve guest service issues in shop
Coordinates with sales, marketing, and other departments to develop and execute communication strategy.
Evaluates, analyzes, and presents results of each initiative to management, and recommends changes to improve effectiveness.
Regularly reviews social media content to ensure consistency with company brand guidelines.
Interfaces with Management to ensure social media content is regularly updated.
Assists with new product and service announcements.
Performs other related duties as assigned by management.
Launch and grow presence on social media platforms, such as Facebook, Twitter, instagram.
Works cross functionally to ensure social media goals align with company goals.
Writes and curates content designed to engage followers and promote the brand in a positive way.
Ensures customer satisfaction by responding to any complaints, questions and comments left on the company's social media pages in a timely and appropriate manner.
Ensure clients fill out intake forms, update client profiles with relevant notes, take pictures of clients, archive the content accordingly
*The company reserves the right to add or change duties at any time.

Skills

Excellent written and oral communication skills
Problem solving
Project management
Service orientation
Interpersonal skills
Delegation
Excellent verbal and written communication
Service orientation
Critical thinking
Active listening
2-3 years in retail, preferably technology or front-desk, service-related experience
Proven track record in delivering an exceptional guest experience
Excellent problem solving and troubleshooting skills
Strong communication and multi-tasking skills

Job qualifications

Education: High school diploma or equivalent
Experience: Some previous work-related experience, service-related experience or retail
Excellent problem solving and troubleshooting skills
Strong communication and multi-tasking skills

Job Type: Part-time

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Experience:

• relevant: 1 year (Preferred)

Work Location: In person

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