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Security Asst. Supervisor – Security – AdventHealth Orlando

Work Hours/Shift: FT

Top Reasons to Work at AdventHealth:

You Will Be Responsible For:

Demonstrates, through behavior, AdventHealth Orlando’s service standards.

• Proactively patrols assigned areas and performs all security related tasks, ensuring life safety standards are maintained. Investigations suspicious activity or persons. Investigates and/or reports hazards, unusual or suspicious circumstances to Security Operations Center and keeps Supervisor apprised of unusual activities and events. Responds to events of varying degrees of vulnerability, including high vulnerability such as life-threatening events, natural disasters
• Participates in activities not directly related to Security operations as approved by Security Management. These may include transport and release of bodies from the morgue; patient escort; elevator recall checks; monthly fire extinguisher, panic alarm, and intercom checks; and special event setups
• Acknowledges and responds appropriately to emergency, non-emergency and alarm calls as assigned. Uses good judgment to safely determine the alarm cause, takes appropriate action and/or provides the proper assistance and direction in both emergency and non-emergency situations. Administers initial first aid as appropriate and to the level of training attained
• Learns applicable systems and responds to fire alarms at facilities during actual alarms and drills. Conducts helicopter fire prevention assessment and provides emergency response to helicopter fires. Maintains appropriate communication with Supervisors, Security Officers and Security Operations Center to report crimes, incidents and safety related irregularities.
• Intercedes in disputes between individuals by using verbal de-escalation techniques and skills to diffuse potentially violent patient, employee, or visitor situations. Physically manages combative, violent persons without hesitation using techniques taught in the required annual aggression management training. Following use of force protocol of the facility
• Patrols assigned areas to provide security presence. Unlocks buildings/doors after checking identification and compliance with Hospital policies; properly utilizes and maintains all issued and operated equipment. Observes activity and traffic in assigned area to enforce Hospital rules/regulations; alerts visitors of infractions. Assists individuals on property needing directions or information. Escorts people/property to desired destination when safety of property or individuals is a concern
• Monitors vehicle and pedestrian traffic on or in hospital properties. Interviews and investigates individuals involved in suspicious or illegal activities. Detains unauthorized individuals as defined by policy or state law and releases them to the proper authorities
• Investigates and documents, through both written and electronic format as required, to report safety hazards, incidents and criminal activities to Security Administration, law enforcement and other appropriate agencies as determined by AdventHealth, department policy, or state law. Conducts annual security assessments (as assigned) of individual hospital properties to determine possible security risks
• Trains new Officers and provides ongoing training to all Officers
• Assists in coordinating the day-to-day operations with the Shift Supervisor and ensures proper staffing and area coverage at all times. Act as Shift Supervisor in the absence of the Shift Supervisor, conducting briefings and other supervisory functions
• May float to various campuses to provide security support
• Performs other duties as assigned

What You Will Need:

Required:

• Associate degree in security or law enforcement, OR
• Joint Service Transcript, OR
• Technical college certificate in a criminal justice or related field, OR
• One year of experience in healthcare security; OR
• Five years of general security, military or law enforcement work may substitute for hospital-related experience

Preferred:

• Federal Emergency Management Agency (FEMA) training certificates
• Verbal de-escalation training
• Handcuffing, or equitable national certification
• Pepper Spray, or equitable national certification
• Baton, or equitable national certification
• Conducted Electrical Weapon if applicable to facility
• Basic Life Support (BLS) within department policy
• Bachelor’s degree in security or law enforcement
• Technical college certificate in a criminal justice or related field;
• Four years of experience in healthcare security; or
• Five years of general security, military or law enforcement work may substitute for hospital-related experience
• Ability to read accurately and comprehend, write clearly, and understand in a manner to effectively complete legal reports, narratives, and follow simple directions. Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, radio codes, reports, memos, communications, policies, and other required written materials. Ability to actively listen and communicate effectively through clear speech and hearing
• Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely without imposing risk to self and/or others
• Computer literacy with ability to use basic hospital/security applications, and information management systems
• Good critical thinking skills, and ability to set and quickly reset priorities
• Ability to work and train in an environment with occurring periods of crisis and stress
• Ability to recognize faces
• Good vision with or without correction, with adequate peripheral, depth, and color perception
• Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees
• Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing staff to resolve patient-related issues
• Ability to identify recurring security operational issues, collaborate with leadership to problem solve and develop solutions, and work with the Security Management team on implementation of change
• Exceptional customer service skills and the ability to diplomatically handle stressful situations
• Basic computer skills including, but not limited to, Windows, Word and Excel

Job Summary:

The Security Assistant Shift Supervisor performs security service duties through professional and positive interaction with the public, patients, employees and administrators. Responds to a variety of calls; provides assistance in emergency and non-emergency situations. Investigates and documents safety hazards, incidents and criminal activities. Patrols designated areas to ensure the protection of the public, patients, employees and property of AdventHealth. Is accountable and under the supervision of the Security Department’s chain of command for initiative, judgment and general competence exhibited in the performance of assignments, calls for service, and day to day general duties. Acts as Shift Supervisor in the absence of the Shift Supervisor, trains new employees, and conducts briefings as requested. Provides direction and support as needed in emergency situations. Performs duties as required in conjunction with the physical and environmental demands as each individual situation dictates. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Position requires psychological and physical fitness screenings if applicable to facility.