Security Agent Description:
Our guests and employees depend on Security to be prepared and respond quickly to a multitude of emergencies. Security Agents will often be tasked with making split second decisions to ensure the safety and security of our guest and employees. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Responsibilities:

• Patrol all areas of Hyatt Regency Wichita property monitoring access to restricted areas
• Greet guests and handle any issues which may arise
• Escort Guests and Employees as necessary
• Resolve complaints and issues involving guests
• Aid disabled / impaired individuals
• Operate company owned vehicles to maintain security on and off the property
• Provide cardiopulmonary resuscitation (CPR) and operate an automated external defibrillator (AED) machine when emergencies arise
• Use a computer to complete reports regarding property incidents such as guest accidents, personal property damage, vehicle accidents, theft, and guest complaints
• Work in fast paced, high stress areas and situations
• Assist in Emergency situations
• Engage persons who are in violation of Hotel policy and procedure in a calm, polite, professional manner
• Operate a two-way radio
• Operation of digital video system to include troubleshooting cameras and placement, watching multiple monitors, camera control, video review, exporting video and printing photos from video
• Monitor and maintain life safety equipment to include but not limited to: First Aid Kit, AED, Fire extinguishers, Fire Alarm control panel.
• Perform all duties deemed for the success of the department

Qualifications:

• At least one year of customer service, security experience required or other related experience
• Security and/or Military experience preferred
• Must possess a valid driver's license

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At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Ruffin Riverfront Hotel, LLC is an Equal Employment Opportunity Employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.