At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.

Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Creates guest satisfaction and exceeds expectations by providing the service expectations and standards:

• Provides a safe and secure environment in the hotel by ensuring proper security methods and procedures are carried out consistently

• Ensures that all employees follow safety rules and procedures

• Takes corrective action where required to improve safety of work areas

• Improves safety and security at hotel by communicating hazards with department heads and taking appropriate corrective actions

• Completes daily security log, including pertinent information from the shift

• Monitor all activity and diligently monitor building video surveillance

• Inspects hotel regularly to observe potential security or safety related problems and takes necessary actions to alleviate them

• Keeps hotel management promptly and fully informed of all problems or unusual matters of significance

• Understand written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats

• Responds to all emergency situations immediately

• Takes appropriate action to safeguard guests, employees and the hotel

• Processes all written reports involving security related incidents and customer or employee accidents

• Handles complaints, investigates, and thoroughly reports on: customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary

• Reviews accident investigations to ensure accurate and complete reporting

• Ensures that all hotel entrances and exits are locked and unlocked per hotel policy

• Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys

• Closes down the different outlets each night as per post orders

• Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized persons out of the area and prevent theft

• Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats

• Logs and delivers all in-house packages and monitors out going deliveries

• Checks in and out all vendors to the hotel

• Meets with leaders on a regular basis

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

• Performs other duties required to provide the service brand behavior and genuine hospitality

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

• Associates/Bachelors Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)

• Ideal candidate will have a minimum of one year security experience

• Experience with MS Office applications and Outlook required

• Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere

• Demonstrates strong verbal and interpersonal skills

• Works well independently or as part of a team

• Strong attention to detail

• Commitment to exceptional guest service

• Adhere to the policies and procedures of the hotel

• Willing to work a flexible schedule including weekends and holidays

Physical Demands

• Required to stand, sit, and walk for extended periods of times

• Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.

• Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.