A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for the daily credit and collections management duties of the credit department within the guidelines set forth in the company credit policy. The execution of these tasks must be accomplished in the manner, which is both sales supportive, minimizes bad debt losses and maximizes cash flow.

Major Tasks, Responsibilities and Key Accountabilities

• Protects the company’s liquid assets and accounts receivable by conducting credit investigations on existing customers to extend or raise credit limits.

• Evaluates and analyzes a customer’s creditworthiness by leveraging key performance indicators and external reporting to proactively monitor the health of their assigned A/R portfolio.

• Manages and maintains a high-quality account receivable portfolio by takes the necessary steps to ensure credit decisions are based on prudent credit risk review.

• Makes collection calls on major accounts, problematic accounts, overdue accounts, reconciles account discrepancies (disputed invoices), establishes credit limits, and negotiates payment schedules.

• Escalates customer issues and root-cause drivers of disputes to sales leaders facilitating improvement in processes and customer service.

• Applies credit holds judiciously to achieve financial/collection goals while minimizing relationship deterioration.

• Executes mechanic’s liens and bond claim filings based on understanding of state specific statutory guidelines for private and public projects.

• Provides collections direction to less experienced team members as it relates to high-risk accounts and accounts with large past due balances. Mentors non-exempt associates contributing to the development of strong bench strength.

Nature and Scope

• Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results.
• Independently performs assignments with instruction limited to the expected results. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues.
• May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 5% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

• Experience in credit, collections, and/or accounts receivable in the construction/supply industry.

• Strong communication and problem-solving skills.

• Prior customer service experience.

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.

Functional Area Finance

Recruiter Haynes, Steven

Req ID WCJR-012818