PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

• 
  Role models behaviors that promote a positive work environment and contributes to a team-focused work unit to achieve department goals. (EF)
• Facilitates open, professional (verbal, nonverbal, written) communication to achieve mutual understanding, role modeling by example. Communication to promote both work efforts and problem resolution is clear and professional, providing the highest quality service during every customer and patient encounter. (EF)
• Guides and mentors Facilities Assistants/Technicians to build confidence in their skills, knowledge and abilities. Uses peer-to-peer accountability towards department goals for retention and employee engagement. (EF)

SERVICE - 25%

• Ensures thorough entity surveillance through rounding and issue management; identifies opportunities for complex facility improvements providing recommendations and work orders and overseeing its completion to advance the customer experience and improve service levels. (EF)
• Reviews daily logs and ensure technicians and associated personnel maintain the proper operation of the central plant(s) and daily operations of the facility including minor and complex facility needs. (EF)
• Performs analysis, troubleshooting and complex maintenance repair. Ensures accurate installation of systems and devices, in compliance with codes, ordinances and statutes. Performs preventative maintenance inspections to include HVAC, electrical and plumbing, as appropriate, maintains and tests department emergency systems. Seeks out additional information and reference materials, escalating to Lead Tech/Supervisor, if necessary, to gain clarification to make effective repairs. (EF)
• Serves as a resource, training and mentoring staff on appropriate and effective use and maintenance of tools. (EF)

QUALITY/SAFETY - 20%

• Ensures accidents and safety hazards are reported promptly and correctly and that all assistants/technicians follow department safety standards and protocols, including the wearing of protective clothing and gear. (EF)
• Conducts planning and documentation activities. Reads blueprints and drawings to determine procedures, applicability in field and needs for jobs/projects. Procures materials to complete jobs/projects. May review jobs with associated personnel. Updates, gathers and verifies information on one-line drawings, system prints and documentation. Completes daily activity paperwork including recording time and materials expenditures on projects and work orders. (EF)
• Provides the information necessary to maintain the system of metrics designed to measure department effectiveness and timely responsiveness to work order tickets created through appropriate dispatch service. Adjusts work activities and timelines as necessary, accurately pulling reports and documenting, to optimize response time on work order trouble tickets (e.g. average time to close tickets). (EF)

FINANCE - 15%

• Ensures accuracy and completeness of work order documentation. (EF)
• Ensures efficient utilization of resources; reducing supply waste. Self-motivated to independently manage time effectively, reducing incidental ovetime and prioritizing department daily tasks. (EF)

GROWTH/INNOVATION - 15%

• Performs trainings as a subject matter expert (SME) for department and actively participates in department projects. Assumes responsibility for growth and development by participating in in-services programs and continuing education. Completes and updates My Development Plan and discusses with management. (EF)
• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Senior Technician. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

• 
  High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

• Four years of general maintenance related experience
• Health care environment preferred