Location: Remote
Job ID: 52820

JOB POSTING

This position is fully remote.

NOTIFICATIONS

UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.

INITIAL REVIEW DATE (IRD)

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 05-17-2023


ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Information Technology Services (ITS) is the campus's centralized resource to support and amplify research, instruction, learning, and digital experiences at UC Santa Cruz. We are a group of over 200 diverse, enthusiastic people who produce extraordinary results.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, resourceful, kind, and committed to inclusion.

ITS strives to continually improve service quality, experience, and value for our students, faculty and staff. We are deeply committed to nurturing and strengthening an organization that values equity, work-life balance, and supportive culture. Prioritizing career paths is important to us and we devote resources to skill and professional development for our staff.

We hope you are inspired by what we do and are excited to contribute to our mission. We are looking for candidates who do great work from different backgrounds and practices, and who will support our aspirations to shape an increasingly diverse, equitable, and inclusive organization. We encourage you to apply even if you do not believe you meet every qualification for the position but possess transferable skills and experiences.

University of California offers competitive benefits including Medical, Dental & Vision Care Insurance Plans, University of California (UC) retirement, Paid Family Leave, and Paid Holidays plus accrued vacation and sick leave. Visit the UC benefits page for more information at UC Compensation and Benefits.

JOB SUMMARY

The Senior Google Workspace Administrator is an advanced IT professional applying knowledge of the Google Workspace and Google storage management strategies to support 20,000+ users on the UCSC campus. They will be responsible for the administration, configuration, and management of our organization's Google Workspace environment, ensuring that it meets the needs of our users and supports our business operations.

APPOINTMENT INFORMATION

Budgeted Salary: $100,000 - $114,250/year. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary above the posted range. The salary shown above is the budgeted range the University reasonably expects to pay.

No. of Positions: 1

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: Remote

Union Representation: Non-Represented

Job Code Classification: 000499 (INFO SYS ANL 4)

Travel: Never or Rarely

JOB DUTIES

25% - Administration

• Acts as technical lead to administer, configure, and manage modifications, updates, and compliance for the campus's Google Workspace environment, including Gmail, Drive, Calendar, and other apps.
• Monitors and manages Google Workspace usage, ensuring storage limit compliance and optimal performance.
• Develops, applies, and manages highly complex security configurations.
• Manages user accounts, groups, and access permissions in Google Workspace, ensuring appropriate access levels are assigned to users. Analyzes and modifies processes for systems access to comply with campus security standards.
• Develops and documents standard policies, processes, and procedures for use of Google Cloud Storage. Performs highly complex analysis of user needs considering students, staff, faculty, and research applications.

25% - Technology and Process Improvement

• Develops and implements technologies, policies, procedures, and best practices to improve and expand service levels, and ensures compliance with relevant requirements, regulations and standards.
• Uses scripting and other tools to automate administrative processes and integrate Google Workspace with other systems and applications.
• Performs complex and advanced analysis to acquire, install, modify, and support additional software applications or tools.

25% - Technical Support

• Provides tier 3 expert technical support and troubleshooting, resolving highly complex issues promptly and effectively.
• Supports, mentors and provides backup to Tier 2 support providers, if necessary, and providing overall leadership in structuring the Google Workspace support ecosystem.

15% - Research and Analysis

• Plans and directs key activities in the release of the latest Google Workspace features and updates, evaluating their potential impact on our organization and recommending appropriate changes.

5% - User training and resources

• May help develop and deliver training programs and resources to promote the effective use of Google Workspace within our organization.

5% - Other Administrative Responsibilities

• May oversee processes and develop standards for the administration and support of software and applications compatible with Google Workspace.
• May lead a team of IT professionals. Collaborates with key IT staff including systems administrators, engineers, and programmers supporting GoogleWorkplace network infrastructure.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Experience administering Google Workspace for a large enterprise, experience with storage management strategies, federated authentication via external SAML-based identity providers, syncing Google and IdP user accounts, group management, Google Apps Manager (GAM), Google Cloud Directory Sync (GCDS), LDAP, Google and third-party security investigation tools, monitoring and reporting tools, organizational unit (OU) strategy, workspace license management, data migration, log analysis, Google Vault, and data preservation.
• Advanced knowledge of enterprise email systems and SMTP servers and clients with experience supporting and troubleshooting Google SMTP services, SPF/DKIM/DMARC, encryption, mail routing, Anti-Spam/Virus, and delivery issues.
• Understanding of security principles and best practices, including experience with data loss prevention, eDiscovery, and knowledge of basic networking concepts including, but not limited to, advanced understanding of DNS and familiarity with network topologies, firewalls, and proxies.
• Demonstrated experience in scripting and automating administrative tasks using the Google Workspace API and command-line tools, with a preference for Python, JavaScript, or similar languages.
• Advanced knowledge of cloud computing services, including storage and security.
• Ability to take on a leadership role, comfortable taking accountability for operational decisions, while also exercising professional judgment in escalating issues where appropriate. Demonstrated productivity in a fully remote environment.
• Ability to work independently on complex technical projects as well as on a team of technical professionals and departmental decision makers. Demonstrated productivity in a fully remote environment.
• Strong commitment and positive approach to team collaboration including collaboration with other IT teams, business units, internal and external subject matter experts, and within professional communities. Experience providing training, mentorship, and support to junior administrators and user support staff.
• Ability to apply analytical, research, problem-solving, and collaboration skills to solve highly complex problems.
• Ability and willingness to continuously learn and adapt to new technologies and tools, including staying up-to-date with the latest changes in Google Workspace policies and features.
• Excellent written communication skills with the ability to adjust communication styles to a variety of different audiences including non-technical clients and campus leadership.
• Excellent verbal communication skills with the ability to adjust communication styles to a variety of different audiences including non-technical clients and campus leadership.

PREFERRED QUALIFICATIONS

• Experience providing administration and support for other SaaS applications.
• Experience in administering Google Cloud Platform (GCP) services such as BigQuery and related services.
• Professional Google Workspace Administrator Certification.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Ability to work long periods of time at a computer with or without accommodation.
• Must be able to work remotely from a home office and be able to fulfill requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

HOW TO APPLY

Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.


APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=52820&PostingSeq=1

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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