At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

THE TEAM

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our 59 Chapters around the country. The Chapter Advancement team provides and promotes a range of services for chapters and chapter leadership to advance the Make-A-Wish mission throughout the country. We are focused on a collaborative support system to ensure chapter and organizational health in delivering the mission to the communities we serve. We align our work with our four strategic pillars: Increase Our Revenue, Grant More Wishes, Inspire Our People and Enhance Our Capabilities. The team partners with chapter leadership and Board of Directors to strengthen performance, leadership, and organizational development, and to ensure adherence to national policies and performance standards to protect our brand and mission.

THE ROLE

As a member of the Chapter Advancement team, collaborates internally with the team and other National departments to ensure a holistic and unified approach to chapter performance, initiatives, resources, and support. A key liaison with the National Chapter Performance Committee, this position manages chapter structure, including analyzing and process-managing territory alignments when they occur. Provides capacity building support and service to chapters to help position them for scalable and strategic growth, including developing and managing shared service programs.

WHERE YOU COME IN

As the Senior Manager, Chapter Advancement you will:

• Collaborate within the Chapter Advancement team and other National departments to help facilitate National strategies, programs, and resources.
• Support the shared services strategy by building out shared service programs, including identifying standards of excellence within the Make-A-Wish enterprise and within the not-for-profit industry, developing solutions in coordination and consultation with chapters, and ensuring successful implementation and ongoing management.
• Support the Chapter Performance Committee of the Make-A-Wish America Board of Directors in matters pertaining to chapter territory and structure, including analyzing market potential, managing the governance process associated with any changes, and documenting them.
• Orchestrate and lead chapter re-alignment projects across departments.
• Support and produce a library of best practices and standard guidance for chapters on critical initiatives and strategies, based on standards of excellence within the industry; facilitate the sharing of best practices and resources through the Chapter Relationship Leaders.
• In conjunction with Brand, develop and retain a National Resource Catalog that encompasses the tools, resources, trainings, etc. available from all departments.
• Support the development and use of the Galaxy platform.
• Develop and manage special projects identified by Chapter Advancement leadership.

WHAT YOU’LL NEED

• Bachelor’s degree in nonprofit management, business, or related field preferred
• 3+ years experience in non-profit organization/environment preferred
• Prior experience in chapter leadership or related field preferred
• Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Excel, Word, and PowerPoint.

REMOTE ROLES

WHAT WE OFFER

• Competitive compensation with annual incentive potential
• Comprehensive benefit package: Medical, Vision*, Dental*, Wellness
• Health Savings Account and Flexible Spending Account Options
• Short Term Disability*, Long Term Disability* and Life Insurance
• 401(k) Retirement Savings Plan
• 15 PTO days, 10 Sick Days, 11 Paid Holidays, 2 Volunteer Days, and 2 Personal Days accrued annually
• Maternity Leave
• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

• Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Diversity, Equity & Inclusion Vision

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

• Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
• It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
• As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.