Career area

Deposits Operations

Country

United States

Work Location(s)

1100 Virginia Drive, Fort Washington, PA, 12850 W. Gran Bay Pkwy, Jacksonville, FL, 2911 Lake Vista Drive, Lewisville, TX, 601 S. Tryon Street, Charlotte, NC

State

North Carolina

City

Charlotte

Remote?

No

Ref #

15325

Posted Date

Wednesday, May 3, 2023

Working time

Full time

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

As the Senior Reporting Analyst, you will work closely with Loss Prevention Senior Management and Fraud Operations Leadership to provide leaders with key metrics on a real time, intra-day schedule. Primary responsibilities will include working with, manually compiled, real time data to methodically understand trends and supply reporting to fraud leaders. The Business Analyst will drive value throughout the day via analytics and volume reporting. The ideal candidate must be passionate about delivering results, must be an innovative and strategic thinker, willing to challenge status quo, can learn quickly, is self-motivated, detail oriented, and can sift through voluminous amounts of information to pinpoint which items are relevant for leaders. The Business Analyst will need a blend of business skills, data analytics and reporting skills. This role will require impeccable organizational, time management, and communication skills, and must work well in a matrix organization. #LIHYBRID

• Works with the Loss Prevention Supervisors and Managers on current volumes, productivity numbers, and trends.
• Create a series of reports utilizing real-time data provided to the Analyst.
• Perform analytics on data from production systems.
• Identification and clear escalation of potential risks and issues to leadership.
• Use data analytics and reporting to alert leaders on aging production work that could cause regulatory risk and a poor customer experience.
• Assist manager in the preparation of reports as required for critical issues and awareness.
• Provide excellent customer service to internal customers needing the real-time reporting.
• Recommend process/procedural changes needed to avoid risk to the bank and improve the customer experience and participate in the development of business cases supporting recommended policy changes.
• Develop and execute a real-time intraday reporting system
• Provide analytical and data support in the design and implementation of reporting for Fraud Operations

• 3+ years of experience in the data reporting/analytics field required
• Advanced Data visualization skills through Power BI or Tableau required
• Advanced Microsoft Excel skills highly preferred
• Experience in financial services a plus
• Experience analyzing multiple streams of data to draw conclusion and/or take actions
• Ability to multi-task and a proven track record of working independently
• Proficiency in various database environment, such as Hadoop, Oracle or AWS and proven experience to extract data
• Challenge driven, goal oriented and capable of handling emergency or crisis situation
• Ability to work in a fast-paced customer centric environment, balancing the need to meet production and quality standards
• Strong written and verbal communication skills
• Effective time management and organizational skills
• Proficiency with MS Office required (advanced levels of Excel preferred)
• Strong Windows based PC skills required
• Bachelor’s degree preferred

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

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