The Service and Repair Administrator is responsible for coordinating the flow of medical devices returned for repair throughout the repair process. They are responsible for efficient and accurate device history data entry, along with coordinating the documentation retention. They are an integral part of the service and repair team as they will interact with employees throughout the department.

POSITION RESPONSIBILITIES

Enter receipt and completion data into service database.

Coordinate receipt and shipment of returned items for service/repair.

Perform quality intake of each device with accompanying paperwork.

Coordinates/package loaner devices for loaner pool and evaluation trial/loaner orders.

Coordinates refurbished device orders.

Collaborate and communicate with multiple departments for specific customer inquiries.

Process Inter-org transactions (Global ICU to ICU sites).

Coordinate and organize daily technician work.

Enter completion data from Service and Repair Checklists filled out by technicians into service database accurately.

Enter transactions, such as charges, estimates, and part number transactions.

Create and run appropriate daily reports.

Perform special projects as required.

Job duties may change due to business needs.

This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including knowledge of all standards, government occupational health and environmental regulations and statutes related to the site).

Engage others, promote, and participate in Environmental, Health, and Safety initiatives, focusing on continuous improvement.

Other duties as assigned by supervisor.

MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS

Education Required

Secondary Education (High School) required

Education requirements can be obtained through an educational institution or gained through equivalent work experience.

Technical Knowledge and Skills

• Preferred 2 years previous experience in a medical device industry or medical facility.

• Preferred past experience in medical device data entry.

• Proficiency in Microsoft Office, including Xcel and Outlook. Experience with online meeting applications and video conferencing preferred.

• Enterprise resource planning (ERP) system or Oracle experience

• Professional verbal and written communication skills.

• Must be compliant with all trainings and procedures per role requirements.

• Basic knowledge of ICU Medical devices and functions.

Abilities

• Ability to utilize a PC for entry of data into service database.

• Ability to participate as a team member in department and independent projects.

• Ability to follow verbal or written instructions and procedures.

• Ability to self-train to procedures.

• Ability to detect discrepancies

• Ability to cross train within departments

• Ability to be organized and sustain time management

• Ability to complete job tasks assigned accurately and on time to contribute to the overall Service Center results.

• Ability to adhere to Service Center work schedule.

• May need to sit for extended amount of time at workstation. Able to lift and carry up to 50 lbs.