• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
• Unlimited PTO
• Professional Development through our internal learning & development program - Antler Academy
• Employee Resource Groups
• Milwaukee Bucks and NBA League Discounts
• Qualified Parking and Phone Allowance

• Manage the service representatives to ensure they hit and exceed their sales and renewal goals.
• Focus on career growth with each service representative which includes but not limited to weekly individual meetings, pipeline meetings, and implementing contest throughout the season.
• Collaborate with all internal and external partners – including Fiserv Forum, Levy Restaurants, and all other customer-facing contractors – to develop, manage and measure service delivery.
• Develop service dashboards through the CRM platform to help track performance and day to day metrics.
• Create, organize, and analyze customer service data from multiple surveys and systems to identify and implement process improvement opportunities for season ticket holders.
• Evaluate, manage, and create new customer service products and programs while staying in budget for season ticket holders, including continued development of the Bucks Membership Benefit Program.
• Responsible for the development of the new season ticket holder onboarding program.
• Provide analysis and benchmarking against performance thresholds for other professional sports teams and arenas.
• Assist service and retention team with their sales efforts by developing strategic campaigns to upsell and generate referrals from current clients.

• Bachelor’s degree.
• Minimum 4 years of proven sales/service experience.
• Strong ticket sales knowledge and/or background.
• Experience in developing and driving customer service programs.
• Familiarity and proficiency with Ticketmaster Archtics.
• Experience working with CRM programs, specifically Microsoft Dynamics is a plus!
• Ability to work closely with team service partners and understand the financial agreements and incentives for each.
• Collaborative working style, with strong written and verbal communications.
• Thorough, with ability to manage multiple projects.
• Strong work ethic and high intellectual curiosity.
• Able to work flexible hours including evenings, weekends, and holidays.
• Deep knowledge of leading service/retention marketing tactics and relationships with industry experts.

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.