Job description

You belong at St. Luke’s: Our family celebrates and supports you and encourages you to grow. Our family is there for you on the good days, the challenging days and everything in between. Join the St. Luke’s family, and see how you can be part of making life better for our patients, their families and each other. Position Details: **500 SIGN ON BONUS** Full Time Evening Shift 12PM - 8:30PM Entry level position with on the job training. Description:

Responsible for multiple tasks related to processing patient room service as ordered by physicians, RD's and other Clinical Professionals. Cross-trained to work in other areas of the department. Performs duties and responsibilities in a manner consistent with our mission and values.

Principle Accountabilities: % Of Time Spent

1. Processes patient meal orders using computer software, queue phone system, patient interaction and input from clinical staff. Has basic knowledge of food values and applies that knowledge to physician orders for therapeutic diets to ensure meals ordered are compliant within diet restrictions. 30%

2. Serves patient meals. Confirms accuracy of order. Adheres to patient safety protocols relative to infection prevention and control, patient identifiers, and proper documentation of actions taken during care provided. Confirms all patients have the ability to order a meal. 10%

3. Possesses information technology skills using Windows, Computriton, Cerner, Star, radio communications, fax, copiers, printers and queue phone systems. 20%

4. Facilitates good customer service experience. Interacts with nursing and clinical dietitians regarding patient issues and concerns. Adheres to scripting both on the phone and at the patient bedside to ensure consistency in meal service and delivery. 10%

5. Inventories and restocks galley supplies according to established par levels. Fill tube feeding orders. Process charges for tube feedings and supplements. 5%

6. Performs sanitation duties including but not limited to re-processing trays, dishes, small wares, carts and refuse removal. 10%

7. Maintains food safety using HACCP standards during all stages of production, storage, and service. Monitors equipment to maintain optimal freshness, and food safety at all times. 5% .

8. Maintains a safe work environment and personal safety by utilizing personal protective equipment, preventative maintenance, and reporting unsafe situations or faulty equipment. 5%

9. Maintains personal effectiveness through completion of all On-line Educational programs to meet regulatory requirements, personal growth and development. Participates in area, department and hospital goals and targets to maintain growth and development of the business and the patient experience. 5%

10. Performs other work duties as assigned to maintain productivity and meet the needs of department functions.

Ongoing Total 100%

Education:
High school graduate or GED preferred.

Entry level position with on the job training.

Experience:
Requirements for job. 1. High school graduate or GED preferred. 2. Food sanitation certificate preferred. 3. Basic math and reading skills, excellent customer service skills, computer skills preferred, problem solving skills. The assessment, care and treatment provided by Food and Nutrition Services will be consistent with the specific age related needs of the patient. Food and Nutrition Services is competent to provide nutritional care for patient age groups including neonates/infants, children, adolescents, adults and geriatric adults.

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