Job description

This is a Remote, Work from Home Opportunity for applicants in the (Portland, Oregon) area only. Must be able to work flexible hours, which include some Saturdays.

The CEC Service Coordinator is responsible for receiving and responding to inquiries that result from phone calls and internet customers looking to schedule a service appointment. The CEC Service Coordinator will be evaluated based on performance standards that measure how service appointment are scheduled. A CEC Service Coordinator must show up for work on time, per the published schedule and conduct himself/herself in a manner compatible with the existing corporate culture, and general policies and procedures of the company.

Responsibilities:

• Handle inbound and outbound phone calls, texts, and emails with customers to schedule service appointments.
• Act as the first point of contact for customers in need of service appointments.
• Determine and document customer needs/understand their reason for calling.
• Schedule service appointments by service advisor using multiple scheduling software.
• Respond to assigned leads from assigned system
• Place reminder calls to customers regarding pending scheduled service appointments.
• Place follow-up calls to customers regarding recent service visit experience.
• Build strong relationships with customers and dealership employees.
• Utilize defined dealership email templates for communications
• Utilize defined dealership telephone word tracks as guidelines for process and flow of customer phone contacts
• Maintain a high and consistent level of premium-brand, customer service and WOW customers.

Qualification Criteria:

• High School Diploma
• Highly Motivated and Self Starter
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Pleasant and engaging phone persona – must be able to project a ‘smile’ over the phone.
• Proven outstanding customer service.
• Listen and record accurately.
• Excellent interpersonal skills, both in person and over phone.
• Call Center experience is preferred, but not required.
• Proficient computer skills with ability to learn scheduling and other computer systems.
• Team-oriented and flexible/multi-tasking.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: Remote

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