• Working extensively within a suite of service tools that we have implemented, including Slack for communications and Zendesk for ticket-tracking (don’t worry, we’ll train you on these tools);
• You will be responsible for ensuring follow-through promptly, coordinating and scheduling resources, and staying in close communication with our clients throughout the process;
• You will work directly with our company leadership and field service team to continually ensure that our service systems and highly-structured processes are adhered to by both our internal team and our valued clients.

• 3-5 years in a high-end customer-facing service role preferred;
• A high school degree or GED equivalent;
• Organizational skills better than Marie Kondo’s- dedication to details and follow-through is a must;
• Patient and friendly personality at all times;
• Excellent communication skills – both verbal and written;
• Resourceful and willing to patiently work through challenging situations;
• Ambition to strive for 100% client satisfaction at all times;
• Experience in the home technology business is a plus, but not a requirement.

• Base salary: $20/hour commensurate with experience;
• Health benefits (we don’t charge the 1.5% medical deduction);
• Vision and Dental Insurance;
• Paid Time Off (vacation and sick time);
• 9 Major Holidays off;
• Paid training and schooling (where applicable);
• Life Insurance benefits;
• Uniforms;
• Employee discounts on equipment/retail purchases for personal use;
• An amazing team you’ll soon call family!
• Oh, and did we mention our awesome Christmas party?!

• Do you believe there’s always room for improvement? We are always in pursuit of perfection when it comes to the client experience;
• Do you believe in a culture of service? We pride ourselves on the level of service we provide and insist that every member of our team puts client service first and foremost;
• Are you happy to lend a helping hand? Service can be a thankless business - your drive to help needs to come from within;
• Are you frequently putting yourself in others’ shoes? We believe empathy and understanding are key to all phases of the client relationship;
• Can you keep a secret? Good, because our clients’ privacy is a top priority;
• Do you read from the teleprompter or do you write your script? We’re not afraid to challenge the status quo and blaze our trail;
• Do you pick up the ball that someone else may have dropped? We’re looking for people that own the company goals beyond just doing their job;
• Are you OK with making a mistake? We are too, as long as we learn from them and don’t repeat them.

• Full-time

• $20.00 - $25.00 per hour

• Dental Insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 8-hour shift
• Monday to Friday

• Kahului, HI 96732: Reliably commute or planning to relocate before starting work (Required)

• High school or equivalent (Preferred)

• Customer service: 3 years (Preferred)

• One location

Remember the cartoon The Jetsons, as a kid? Or, how about the movie, Iron Man?Both shows have a key commonality: they showcased really bad-ass homes that were souped up with the kind of technology that would blow your mind if that technology actually existed in real life.Well, what was fiction is rapidly becoming real life. Consumer technology and smart home systems are evolving at a rapid pace, which means homes being built or renovated today and in the coming years are going to look more and more like those homes in the movies.At Control Freaks Hawaii, we set out 17 years ago with a clear mission- to provide each and every one of our clients with a simple, reliable system and unparalleled customer service. We are incredibly passionate about one thing: Simplicity. . . when it comes to our systems, that is. We’ve spent years refining our team and processes to be able to provide home technology and automation that is both simple and reliable.Are you a fanatic about customer service, but also love technology? What are you waiting for? Apply to become a part of our team!