Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

WHO WE ARE LOOKING FOR

We are looking for a service delivery manager who is customer-focused and hard-working for user’s success. Do you have the ability to handle and lead a frontline team through challenging situations in a matrix organization? Are you someone who will partner with our product teams to understand and get results at all stages of project lifecycle? Can you handle all that while simultaneously managing vendor relationship efficiently? If so, Nike is looking for you!

WHAT YOU WILL WORK ON
As a frontline Planning and Manufacturing Service Delivery Manager (SDM) in Nike Technical Services production support, you will work as a part of our Nike Technology Services Organization, supporting world-class solutions for Nike. You will be responsible for SAP Planning function modules including S4 Hana and SAP. You will work with the business and IT partners to ensure that production support activities are planned in a way that compliments and supports total alignment with the strategic plan. You will ensure vendors are completing operational performance targets, standards, and procedures. Also, provide oversight to ensure prioritization and restoration of services within the functional area.

WHO YOU WILL WORK WITH
In this role, you will work with the Director of Nike’s Production Support Team in Nike Technical Services, with responsibility for the delivery of L1/L2 Technology Support. You will collaborate with the leaders in our global business organizations. You will also have the opportunity to partner with Senior Leaders and Managers in Nike’s Domain and Global Product Teams.

• 5+ years IT Service Delivery Management experience in a customer-facing role

• 2+ years experience in a management, supervisory or lead-level role

• Strong working technical knowledge & hands-on proficiency in S4 HANA, SAP AFS and/or ERP systems that support integrations and related processes

• Expert knowledge on SAP APO (Advance Planning and Optimization) attribute-based planning, constraint planning, and Purchase Order processing (this may include relative products like o9)

• Strong techno-functional knowledge and working experience in Supply Chain domain projects with databases (e.g. Oracle, Teradata) and operational/dashboard reporting tools (e.g. Cognos)

• Strong competence to understand the business needs in a very dynamic environment

• Exposure to cloud computing services, a plus

#LI-CL6

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.