Imagine360 is currently seeking a Service Desk Analyst to join the team! The Service Desk Analyst will provide high-quality customer support while receiving, triaging, remediating and/or escalating support requests. This team is responsible for monitoring Tier 1 support of applications, infrastructure environments, troubleshooting, and performing recovery responsibilities. You will configure, maintain, and support corporate desktop infrastructure including laptops, peripherals, and VoIP telephones remotely and on-site. You will also be responsible for initiating and participating in system recovery bridge calls.

Position Location: Hybrid arrangement in Billings, MT

Responsibilities include but are not limited to:

• Provide employee facing IT service desk support through telephony, instant messaging, and face-to-face/deskside interactions.
• Evaluate, prioritize, troubleshoot, analyze, research, and resolve hardware, software, mobile device, and application issues reported by clients. Answer client questions.
• Daily system and application monitoring, verifying the integrity and availability of all hardware, servers, systems, and key processes
• Execute expert advice documentation for level 1 support and recovery in timely manner
• Initiate Tier 1 and Tier 2 level of support with recovery bridge calls
• Provide accurate communications during high priority issues through proper email distribution
• Document all requests and incidents thoroughly and in a timely manner using the IT ticketing system.
• Configure and install new IT hardware including laptops, docking stations, monitors, peripherals, and telephones.
• Support disaster recovery and compliance by maintaining hardware and software inventories.
• Regularly move boxes and equipment weighing up to 50 pounds across the office for various needs.
• Other duties as assigned.

Required Experience / Education:

• High School Diploma or GED; Bachelor's Degree in an IT related field is preferred
• 1-3 years of experience in a data center real time environment
• Experience with monitoring tools such as Site 24x7 a plus
• Understanding of ITIL processes a plus
• Flexibility with availability

Physical Requirements:

• When onsite, work is indoors in an office environment with moderate noise.
• Intermittent physical effort involving lifting of up to 50 pounds, walking, and stooping, kneeling, crouching, or crawling is required.

What can Imagine360 offer you?

• 100% Company-Paid Premiums for Employee's Medical, Vision and Dental Plans
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid Short & Long term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives
  

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Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**